2019-08-03 05:19 AM
Orbi and Sonos, with issues with routers that can't be put in bridge mode
I have this solved now, no thanks to Netgear. I’ll tell you the steps in case this happens to someone else, and hopefully save you two days of struggle My specific problems were: 1. a vodaphone router which can’t be put in bridge mode (my old Sky one could be), but which I had to switch off the wifi on (I’d done this long ago via the app). 2. Orbi mesh system, and the double DHCP that caused, meaning that I couldn't see my Sonos system because the vodaphone router was assigning IP addresses. This was compounded by the fact that I couldn’t access the Orbi via orbilogin.com because it thought I wasn’t on the network, so I couldn’t change anything! I was able to access it via the phone app (eventually), but there is limited system access (and no advanced access) so I still couldn’t do anything. I came across this help article which set my on the right track, but still had the issue of accessing the login. https://www.orbisupport.com/ The way I got around this was to wire my laptop to the Orbi with a thunderbolt to ethernet cable and connector. I had to open a different browser (Firefox) and completely clear the cache, otherwise it reverted to the “you appear not to be on the network” error message. I was then able to access orbilogin.com, update the firmware, and se the Orbi to Access Point (AP) mode, at which point the vodaphone router assigned IP addresses. How to configure Netgear Orbi in Access Point Mode? You can easily configure Orbi in Access Point mode, given that you fulfil the prerequisites. Internet. Orbi Router. Ethernet cable. Cell phone or other Wi-Fi device. Ethernet cable or Wi-Fi connection. Existing gateway or router. TV DSL or cable service. Follow these steps to configure Netgear Orbi Router as an access Point: Connect an Ethernet cable into the internet port of your Orbi router. The other end of the cable goes into the LAN port of your existing router/gateway. On your computer, launch an internet browser and enter ‘http://orbilogin.com’ in the address bar. Use a mobile device if computer is unavailable. A login window appears on the screen. Type in your username and password of the router (admin and password respectively) followed by clicking ‘log in’ button. Home page appears on the computer screen. Go to ‘Advanced’ option, then click ‘Advanced Setup’ followed by ‘Router/AP Mode’. Select AP mode. Click Apply. I was then able to re-add my missing Sonos speakers in the usual way. I guess this may be useful for anyone who has Orbi (which is actually pretty good) and a router that can’t be set in bridge mode. I found out the hard way that after buying Netgear products you only get three months of support, and they never once responded to live chat or emails, except by saying send an email!
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