Orbi app stopped displaying connected devices

[Wwitiwai]

The Orbi app now only shows one connected device, though there are many actually connected. This change occurred about a week ago for no known reason.
Please help if you have any ideas.
Thank you!

[Wwitiwai · Accepted solution]

This was finally resolved by resetting the router to factory settings. The first time I tried this (last week) did not resolve the problem. This time it did.

[FURRYe38]

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

https://community.netgear.com/t5/Orbi/Same-Model-System-Different-Behavior/m-p/1690048/highlight/tru...
Good Luck.

[Christian_R]

Hello Wwitiwai, 

Welcome to the community! May you try reinstalling the Orbi app and letting us know the outcome. 

Thanks,

Christian 

[Wwitiwai]

Thank you. I will do that.

[Wwitiwai]

Hi Christian. I reinstalled the app (multiple times out of desperation), but it made no difference. 

It was also suggested to update the router's firmware, but it appears to be the lastest version (2.5.1.8), according to my Orbi app. 

Another post suggested that spaces in the router & satellite names may cause a problem, but I have no spaces.

I appreciate any input you have. Thank you so much for your interest in helping. 

Anita 

[Wwitiwai · Accepted solution]

This was finally resolved by resetting the router to factory settings. The first time I tried this (last week) did not resolve the problem. This time it did.