Reply

Orbi iOS app unable to download from App Store

etulf
Follower

Orbi iOS app unable to download from App Store

Hi, I've been trying to download the Orbi app onto my iPhone, but it just won't load. Any advice?

Model: RBK44| Orbi AC2200 WiFi System
Message 1 of 19

Accepted Solutions
DarrenM
NETGEAR Moderator

Re: Orbi iOS app unable to download from App Store

This should now be resolved please let me know if you are still seeing this issue.

 

DarrenM

View solution in original post

Message 16 of 19

All Replies
Anderson_Cavalc
Initiate

Re: Orbi iOS app unable to download from App Store

I'm having the same problem! Whats Up?
Message 2 of 19
FURRYe38
Guru

Re: Orbi iOS app unable to download from App Store

Besure the old app is deleted from the phone. After removing, reboot the phone fully, power OFF or reboot. 

After reboot or powered ON, try to download and install the app.

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 3 of 19
Anderson_Cavalc
Initiate

Re: Orbi iOS app unable to download from App Store

Thanks! but I just bought the router and never had the application. I've tried all the ios devices and the behavior itself. I just got it on an android phone
Message 4 of 19
Daevo
Initiate

Re: Orbi iOS app unable to download from App Store

I had exactly the same problem & again in my case, the is a first time installation for a new system setup. The Orbi app for iOS simply would not download from the App Store after repeated attempts. I eventually gave up & switched to my Android phone which installed the app from Google Play without a hitch.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 5 of 19
Jwrbs
Initiate

Re: Orbi iOS app unable to download from App Store

I likwise have just purchased Orbi set up but I am unable to download the app from the IOS store.

Is this an acknowledged issue? Is an action being taken to remedy? If so what is the timescale. This was one of the features on which I based my purchasing decision.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 6 of 19
Boysons
Aspirant

Re: Orbi iOS app unable to download from App Store

Hi, I’m having the same issue. Bought the orbi yesterday and we can’t download the iOS app on any devices. We have set up the routers manually using the web browser option but we don’t have any android devices so we can’t access so much of the functionality!! How annoying!! When are netgear going to fix the app?
Model: RBK40| Orbi AC2200 WiFi System
Message 7 of 19
Coolie13
Tutor

Re: Orbi iOS app unable to download from App Store

I am having the same problem with downloading the app from App Store. 

 

The set-up and installation was a pain (8hrs).  the instruction to first login to orbilogin.com was not clear.  making it worst was not being able to download the ultilies app.  most of all, there was no announcement from NETGEAR.   so much for treating your customers well.

Message 8 of 19
Emperor1
Guide

Rif.: Orbi iOS app unable to download from App Store

Same here, italian App Store. Impossible to download the App.

Please fix it ASAP.

Any official reply from Netgear Staff?

Message 9 of 19
Monzter
Aspirant

Re: Orbi iOS app unable to download from App Store

What a shame!  I just got my Orbi from store this evening.  Same issue found in Hong Kong.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 10 of 19
Emperor1
Guide

Re: Orbi iOS app unable to download from App Store

I've contacted also Apple Team and they've just replied that the issue is only from Netgear side that needs to fix that!

It's really a shame ...

Btw i've my Orbi coming from Amazon to my house ....

Message 11 of 19
FURRYe38
Guru

Re: Orbi iOS app unable to download from App Store

You guys should phone contact NG support or make contact with one of the forum moderators. Again, this thread is for iOS. Someone might want to start an Android thread for those with Android devices.

 

@DarrenM

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 12 of 19
NorthernBloke
Aspirant

Re: Orbi iOS app unable to download from App Store

Exactly the same issue here in the UK.

 

Received brand new RBK50 at the weekend and have tried getting the Orbi app from the Apple app store ever since.  After tapping “get” and successful authentication, the app simply does not download (the “get” button re-appears).

 

After 5 or 6 attempts on this iPad, my wife’s iPad Pro and my son’s iPhone 8, I gave up and opted to use the web browser interface.

 

BUT I would still like the app please Netgear!

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 13 of 19
leruh
Aspirant

Re: Orbi iOS app unable to download from App Store

Hi, I also can't download the Orbi App form the App Store. The get button just reappears after the touch id to install. Netgear please resolve this ASAP!

 

We need a working app.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 14 of 19
DarrenM
NETGEAR Moderator

Re: Orbi iOS app unable to download from App Store

I have escalated this issue and will let you know when I have a update.

 

DarrenM

Message 15 of 19
DarrenM
NETGEAR Moderator

Re: Orbi iOS app unable to download from App Store

This should now be resolved please let me know if you are still seeing this issue.

 

DarrenM

View solution in original post

Message 16 of 19
Emperor1
Guide

Re: Orbi iOS app unable to download from App Store

Great! Thanks it works now!
Message 17 of 19
NorthernBloke
Aspirant

Re: Orbi iOS app unable to download from App Store

Resolved Smiley Happy

 

Thank you Netgear!

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 18 of 19
Coolie13
Tutor

Re: Orbi iOS app unable to download from App Store

solved. thanks
Message 19 of 19
Top Contributors
Discussion stats
  • 18 replies
  • 6686 views
  • 12 kudos
  • 12 in conversation
Announcements