Orbi keeps asking for password

[tccarnuel]

Over the past few days I keep getting asked for my wifi password on my home network. This is just happening on my iPhone - not any other device. This has been working fine for a few months, so not sure what's new - perhaps a iOS update? Also, it's just asking for the general wifi password - NOT the admin password, for example when logging on the app.

Ideas?

[KevinLiT]

Hello tccarnuel, 

Welcome to the NETGEAR Community!

The issue mentioned above can be a cause of the  "Private IP Address" feature being enabled on your iPhone. 

Please turn off your private IP address on your iOS device. 

To turn off the Private IP address please follow the directions listed below:

Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"

Best,
Kevin
Community Team

[tccarnuel]

Thanks so much Kevin! I appreciate the quick & specific response. I've changed that setting, and will update everyone here as to whether it works.

Thanks again!

[tccarnuel]

Hey @KevinLiT - sadly the strategy didn't work. It kept asking for my password. Oddly, I switched over to connect to the guest wifi just to see how that would do, and I've not once been asked to re-enter my password for that.

Any ideas? Thanks!

[KevinLiT]

Hello tccarnuel,

Thank you for your post!

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

[tccarnuel]

Thanks Kevin! Doing that now.