Re: Orbi loosing Internet Connection

peteytesting · ‎2017-03-25

and we move on

Martin_Leach · ‎2017-03-25

Can you please stop this childish nonsense or take it offline. You are not adding to the discussion in the least.

nizmoz · ‎2017-03-25

Agreed. I see at least 4 people here that seem to be causing the issues. I came here looking to fix my orbi disconnecting and not see bickering back and forth.

st_shaw · ‎2017-03-25

killabandit appears to be gone now.

peteytesting · ‎2017-03-25

so back On topic

to know how to fix the issue you need to identify it first

posting your logs would be helpful as this will ideantify what the cause is , if the logs show disconnects and reconnects then further investigations can be made

if however its the wifi that disconnecting its another matter and is treated differently

nizmoz · ‎2017-03-25

Yeah, thanks to a few people running him off here. Sad we lost a member that was helping the community. You would have thought people would be more mature here.

peteytesting · ‎2017-03-25

an example of my logs shows

[Internet connected] IP address: 192.168.1.4, Sunday, March 26, 2017 01:37:38

[Internet connected] IP address: 192.168.1.4, Saturday, March 25, 2017 14:37:38
[Internet connected] IP address: 192.168.1.4, Saturday, March 25, 2017 02:37:39

[Internet connected] IP address: 192.168.1.4, Friday, March 24, 2017 14:37:38
[Internet connected] IP address: 192.168.1.4, Friday, March 24, 2017 02:37:38

[Internet connected] IP address: 192.168.1.4, Thursday, March 23, 2017 14:37:37
[Internet connected] IP address: 192.168.1.4, Thursday, March 23, 2017 02:37:37

[Internet connected] IP address: 192.168.1.4, Wednesday, March 22, 2017 14:37:38
[Internet connected] IP address: 192.168.1.4, Wednesday, March 22, 2017 02:37:37

[Internet connected] IP address: 192.168.1.4, Tuesday, March 21, 2017 14:37:37
[Internet connected] IP address: 192.168.1.4, Tuesday, March 21, 2017 02:37:38

[Internet connected] IP address: 192.168.1.4, Monday, March 20, 2017 14:37:37
[Internet connected] IP address: 192.168.1.4, Monday, March 20, 2017 02:37:37

[Internet connected] IP address: 192.168.1.4, Sunday, March 19, 2017 14:37:38
[Internet connected] IP address: 192.168.1.4, Sunday, March 19, 2017 02:37:37

[Internet connected] IP address: 192.168.1.4, Saturday, March 18, 2017 14:37:37
[Internet disconnected] Saturday, March 18, 2017 14:37:25
[Internet connected] IP address: 192.168.1.4, Saturday, March 18, 2017 14:36:49
[Internet disconnected] Saturday, March 18, 2017 14:36:34

so it should be clear to most that my upstream dchp server is just repooling my ip address for the orbi every 12 hours and this is normal , i have my orbi in ap mode connected to an asus router

so apart from that and some weirdness last saturday i have little in the way of drop outs

if others post their logs we may be able to see similar patterns

st_shaw · ‎2017-03-25

Here is my log. Nothing but time synch and admin logins since I updated to the new firmware last Friday. This is in AP mode.

[admin login] from source 10.0.0.41, Saturday, March 25, 2017 13:49:50
[admin login] from source 10.0.0.41, Saturday, March 25, 2017 12:45:36
[Time synchronized with NTP server] Friday, March 24, 2017 19:16:56
[admin login] from source 10.0.0.41, Friday, March 24, 2017 16:50:21
[remote login] from source 192.168.1.13, Friday, March 24, 2017 08:42:09
[Time synchronized with NTP server] Thursday, March 23, 2017 19:16:55
[Time synchronized with NTP server] Wednesday, March 22, 2017 19:16:54
[remote login] from source 192.168.1.13, Wednesday, March 22, 2017 12:58:32
[Time synchronized with NTP server] Tuesday, March 21, 2017 19:16:53
[admin login] from source 10.0.0.41, Tuesday, March 21, 2017 08:32:17
[Time synchronized with NTP server] Monday, March 20, 2017 19:16:52
[remote login] from source 192.168.1.13, Monday, March 20, 2017 13:21:22
[Time synchronized with NTP server] Sunday, March 19, 2017 19:16:03
[admin login] from source 10.0.0.41, Sunday, March 19, 2017 07:43:05
[admin login] from source 10.0.0.41, Saturday, March 18, 2017 15:34:58
[admin login] from source 10.0.0.41, Friday, March 17, 2017 19:51:46
[admin login] from source 10.0.0.41, Friday, March 17, 2017 19:18:44
[Time synchronized with NTP server] Friday, March 17, 2017 19:16:01
[Initialized, firmware version: V1.8.0.6] Friday, March 17, 2017 19:15:59

peteytesting · ‎2017-03-25

im guessing in your case you ether have a static ip address for the orbi router or reserved ip address for the orbi router on your main router

st_shaw · ‎2017-03-25

@peteytesting wrote:
im guessing in your case you ether have a static ip address for the orbi router or reserved ip address for the orbi router on your main router

That's right.

peteytesting · ‎2017-03-25

@nizmoz wrote:
helping the community.

part of the community is abiding by the community / forum rules

jleecloak1 · ‎2017-03-25

I'm going to have to put my ASUS router back online because the Orbi is just not stable at all. This product should have been tested for quality well before releasing it to the mainstream. I am very disappointed.

richpjr · ‎2017-03-25

@jleecloak1 wrote:
I'm going to have to put my ASUS router back online because the Orbi is just not stable at all. This product should have been tested for quality well before releasing it to the mainstream. I am very disappointed.

Just returned mine tonight. I tried to stream a movie last night and had 11 disconnects (you could see them on the Apple TV but the movie had buffered enough so that it only actually paused once). Reset and still got some. Did a factory reset, set everything up again and my son was getting repeatedly booted out of an online game today. While the thing is blazing fast when it's not disconnecting, it's just not stable enough - yet. The Orbi has a ton of promise but I'm just not interested in spending time tweaking something. If a future update improves the stability, I'll look at it again in the future.

st_shaw · ‎2017-03-25

@jleecloak1 wrote:
I'm going to have to put my ASUS router back online because the Orbi is just not stable at all. This product should have been tested for quality well before releasing it to the mainstream. I am very disappointed.

Did you do a scan to check signal levels of sat and router and check for channel conflicts with neighboring devices?

jleecloak1 · ‎2017-03-25

Yeah, and that didn't matter. I still got the disconnects.

st_shaw · ‎2017-03-25

@jleecloak1 wrote:
Yeah, and that didn't matter. I still got the disconnects.

I'm not sure what you mean "didn't matter." What did you do besides the scan? The scan results need to be interpreted and possibly changes made to the Orbi channels or device placement. A number of the people having problems are due to interference from other devices in their home--neighbors' WiFi, leaving old WiFi ON, etc.

What were the results of the scan? Were there other WiFi devices present? What channels were they on? What channels is your Orbi on? What RSSI levels are you seeing for your router and satellite? Were you having any WiFi issues before installing Orbi?

If you could share these details, there might be some recommended changes to be made.

jleecloak1 · ‎2017-03-25

Yes, I live in a big neighborhood. I moved my device, and put the device on channels that were better for signal quality. Some people have their router set to auto switch channel so it may be short lived. There is no excuse for the disconnects. I didn't have the problem with my other routers.

st_shaw · ‎2017-03-25

@jleecloak1 wrote:
Yes, I live in a big neighborhood. I moved my device, and put the device on channels that were better for signal quality. Some people have their router set to auto switch channel so it may be short lived. There is no excuse for the disconnects. I didn't have the problem with my other routers.

Ok. Thanks. Not much you can do if your neighbors are not well-behaved.

There are many other interferers that won't show up in a WiFi scan. Be suspicious of anything wireless in your house. Moving things just a few feet can make a difference, too. Microwaves, Sonos speakers, wireless video links, Bluetooth devices, and cordless phones can all cause issues.

My house has no nearby neighbors, but I have seen WiFi interference from the microwave on 2.4G and from Sonos speakers on 5G. I recenty got a new DSL modem and the WiFi was on by default. It interfered with Orbi, even though the modem was 2.4G only and they were on different channels.

Sometimes it's necessary to power cycle all devices after making network changes to get everything stable too.

peteytesting · ‎2017-03-25

@jleecloak1 wrote:
I'm going to have to put my ASUS router back online because the Orbi is just not stable at all. This product should have been tested for quality well before releasing it to the mainstream. I am very disappointed.

sure why not put the asus back online but turn off its wifi and use the orbi in ap mode , best overall solution

was tested for 3 months in beta testing b4 being released

jleecloak1 · ‎2017-03-26

I took the orbi satellite off the network and that seemed to help. I will try it in ap mode if I run into issues.

nizmoz · ‎2017-03-26

@peteytesting wrote:
@nizmoz wrote:
helping the community.

part of the community is abiding by the community / forum rules

You are right. Including yourself since you were one of the few that caused it. Now stop the non-sense.

jleecloak1 · ‎2017-03-26

My connections are stable with the Orbi Satelite disconnected, but the performancee isn't as good. I will have to try the AP mode using my ASUS router. The performance was poor using just the Orbi router. I was watching Netflix and the picture quality was fluctuating from poor to great all through the movie.

PatG25 · ‎2017-03-26

I haven't had a disconnect in the last couple of days, but there is a lot of "stuff" in the log. I cleared the log on Saturday morning and have a daily e-mail of the log set up now. The network was not changed; no equipment powered down or added. The whole family was actually away for the weekend so the house was empty. I am not posting everything as it is too long but here are some snippets. So my questions:

- lots of DoS Attacks. Are those real? And if so anything else I should set up on the router to make security tighter?

- lots of DHCP to MAC address messages. What is that?

UPnP set event: add_nat_rule] from source 192.168.1.14, Sunday, March 26, 2017 00:49:04

[UPnP set event: del_nat_rule] from source 192.168.1.14, Sunday, March 26, 2017 00:30:47

[DoS Attack: SYN/ACK Scan] from source: 144.217.34.171, port 80, Saturday, March 25, 2017 23:56:31

[DoS Attack: SYN/ACK Scan] from source: 144.217.34.213, port 80, Saturday, March 25, 2017 23:52:28

[DoS Attack: SYN/ACK Scan] from source: 144.217.34.171, port 80, Saturday, March 25, 2017 23:49:08

[DoS Attack: SYN/ACK Scan] from source: 144.217.34.213, port 80, Saturday, March 25, 2017 23:45:18

[DoS Attack: SYN/ACK Scan] from source: 144.217.34.171, port 80, Saturday, March 25, 2017 23:44:44

[DHCP IP: 192.168.1.12] to MAC address 00:0e:58:3d:a2:be, Saturday, March 25, 2017 22:11:21

[DHCP IP: 192.168.1.11] to MAC address 00:0e:58:7c:b3:90, Saturday, March 25, 2017 22:10:13

[DoS Attack: SYN/ACK Scan] from source: 178.32.40.147, port 21008, Saturday, March 25, 2017 21:50:37

[DHCP IP: 192.168.1.13] to MAC address a0:2b:b8:71:c4:53, Saturday, March 25, 2017 21:06:47

[DoS Attack: RST Scan] from source: 104.16.103.24, port 80, Saturday, March 25, 2017 20:47:53

[DoS Attack: SYN/ACK Scan] from source: 178.32.40.147, port 21008, Saturday, March 25, 2017 20:41:09

[DoS Attack: TCP/UDP Chargen] from source: 184.105.139.97, port 26984, Saturday, March 25, 2017 20:34:13

[DHCP IP: 192.168.1.17] to MAC address cc:95:d7:85:86:17, Saturday, March 25, 2017 18:59:50

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 18:00:46

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 18:00:37

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 18:00:17

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:59:34

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.9, port 80, Saturday, March 25, 2017 17:58:50

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.23, port 80, Saturday, March 25, 2017 17:58:50

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.212, port 80, Saturday, March 25, 2017 17:58:50

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.139, port 80, Saturday, March 25, 2017 17:58:50

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.99, port 80, Saturday, March 25, 2017 17:58:49

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.75, port 80, Saturday, March 25, 2017 17:58:48

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.143, port 80, Saturday, March 25, 2017 17:58:48

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:58:10

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.63, port 80, Saturday, March 25, 2017 17:55:53

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:55:22

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:49:45

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.101, port 80, Saturday, March 25, 2017 17:48:53

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.37, port 80, Saturday, March 25, 2017 17:48:04

[DHCP IP: 192.168.1.7] to MAC address 00:0e:58:8e:a7:54, Saturday, March 25, 2017 17:41:20

[DHCP IP: 192.168.1.8] to MAC address 00:0e:58:8d:93:98, Saturday, March 25, 2017 17:41:18

[DHCP IP: 192.168.1.10] to MAC address 00:0e:58:5b:fd:3a, Saturday, March 25, 2017 17:40:19

[DHCP IP: 192.168.1.9] to MAC address 00:0e:58:7c:b3:3e, Saturday, March 25, 2017 17:40:14

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.50, port 80, Saturday, March 25, 2017 17:38:41

[DHCP IP: 192.168.1.23] to MAC address 70:b1:4e:e8:f3:18, Saturday, March 25, 2017 17:38:30

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.145, port 80, Saturday, March 25, 2017 17:36:58

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.15, port 80, Saturday, March 25, 2017 17:36:20

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.97, port 80, Saturday, March 25, 2017 17:36:18

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.115, port 80, Saturday, March 25, 2017 17:33:32

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.71, port 80, Saturday, March 25, 2017 17:32:59

[DoS Attack: SYN/ACK Scan] from source: 183.131.49.148, port 80, Saturday, March 25, 2017 17:30:52

[DoS Attack: SYN/ACK Scan] from source: 45.113.194.10, port 80, Saturday, March 25, 2017 17:16:31

peteytesting · ‎2017-03-26

hi pat

that dos attack stuff is a bit weird are you ding any torrent type stuff ? as this could be causing you issues , looking at some of those ip addresses though it does look like chineese traffic which is quite suspect

the device 192.168.1.23 seems to connect a lot , it belongs to ARRIS Group, Inc which sounds like an upstream router which means you running the orbi in dual nat , if this is the case and you cant bridge the upstream modem i suggest you run the orbi in AP mode

other than that your logs dont look bad at all

PatG25 · ‎2017-03-26

@peteytesting wrote:
hi pat

that dos attack stuff is a bit weird are you ding any torrent type stuff ? as this could be causing you issues

the device 192.168.1.23 seems to connect a lot , it belongs to ARRIS Group, Inc which sounds like an upstream router which means you running the orbi in dual nat , if this is the case and you cant bridge the upstream modem i suggest you run the orbi in AP mode

other than that your logs dont look bad at all

Thanks for the reply

Nope, not running any torrents or anything like that. I also don't have any other routers in the system. 192.168.1.23 is one of my DirecTV DVRs, I do have 4 of them connected in.