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Phis213
Initiate

Orbi new system gets random disconnections and random decrease

I just bought the Orbi WiFi home system, I am upgrading from a Netgear R6300. I have four days with my Orbi and I am having issues with random disconnection and random speed decrease. I followed videos from Netgear on how to set it up and the guide that came with it. I even updated the firmware as soon as I was setting it up. I love the Orbi when it properly works,  the speed amazing  and the coverage it gives is really good. However, as I mentioned before, I am experiencing disconnection from the internet and the speed decreases here and there.  Is anyone experiencing any random disconnections or random decrease? I live in a 1414 SQFT house.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 7
DarrenM
NETGEAR Moderator

Re: Orbi new system gets random disconnections and random decrease

Hello Phis213

 

Have you disabled MUMIMO and beamforming?

 

DarrenM

Message 2 of 7
SSuffolk
Guide

Re: Orbi new system gets random disconnections and random decrease

Having the same problems, devices randomly disconnect.

Message 3 of 7
SSuffolk
Guide

Re: Orbi new system gets random disconnections and random decrease

Mine are disabled, would it help to enable them?

Message 4 of 7
DarrenM
NETGEAR Moderator

Re: Orbi new system gets random disconnections and random decrease

Hello SSuffolk

 

If they are both disabled you can also try another fix by going to Advanced-Advanced setup- wireless settings and turn down the power level of the 2.4ghz network this has worked for some people. We are working on a fix for these issues in a future firmware.

 

DarrenM

Message 5 of 7
Acdc2704
Tutor

Re: Orbi new system gets random disconnections and random decrease

How do you turn down the power level?

Message 6 of 7
DarrenM
NETGEAR Moderator

Re: Orbi new system gets random disconnections and random decrease

Log into your orbi at orbilogin.com then go to Advanced-Advanced Setup-Wireless settings and you will see a drop down that says 100% lower that setting.

 

DarrenM

Message 7 of 7
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