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Orbi - random reboots

vanishevo
Guide

Orbi - random reboots

Hi guys,

 

Bought an Orbi around two weeks ago, everything was going fine until one week ago when the random reboots started. 

 

It most recently rebooted just 40 mins ago, as is reported within the show statistics screen. System Up Time 00:41:39

 

Has anyone else ran into this?

 

BTW, I'm running firmware V1.8.0.6

 

Thanks

Chris

 

 

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 10

Accepted Solutions
vanishevo
Guide

Re: Orbi - random reboots

A quick update.. after swapping out the unit, everything now works fine!

 

Must have been a hardware issue. 

 

The RMA process was very straight forward here in Australia, a replacement unit was sent out along with a return con note.. all too easy! 

View solution in original post

Message 10 of 10

All Replies
DarrenM
Sr. NETGEAR Moderator

Re: Orbi - random reboots

Hello vanishevo

 

How often is it rebooting?

 

DarrenM

Message 2 of 10
vanishevo
Guide

Re: Orbi - random reboots

Hi DarrenM,

 

So far, around every second or third day. The current uptime is 1Day 16Hrs, which is just before I made the post.

 

Some futher info around the setup: Router is in AP mode, patched into a brand new Telstra (an Australian Telco) supplied VDSL router. 

 

Thanks

Chris

 

 

Message 3 of 10
DarrenM
Sr. NETGEAR Moderator

Re: Orbi - random reboots

Hello vanishevo

 

Have you noticed if you main router/modem is losing internet connection at the same times the orbi reboots?

 

DarrenM

Message 4 of 10
vanishevo
Guide

Re: Orbi - random reboots

Thanks for the reply DarrenM.

 

Yes I've checked that, no issues to report with the internet connection. 

 

For an isolation test, I've actually rebooted the router/modem and the Orbi flashes purple as expected, things go back to normal once the router/modem is back online. 

 

Is it worth swapping the power adaptors between the main Orbi and the satellite?

Message 5 of 10
DarrenM
Sr. NETGEAR Moderator

Re: Orbi - random reboots

Hello Vanishevo

 

You can try that or even try plugging them into a different power strip or outlet.

 

DarrenM

Message 6 of 10
vanishevo
Guide

Re: Orbi - random reboots

Hi Darren,

It just rebooted itself again, was plugged directly into the wall.

Have you heard of anything like this before? Sounds like I'll need to return it.

Thanks
Message 7 of 10
DarrenM
Sr. NETGEAR Moderator

Re: Orbi - random reboots

Hello Vanishevo

 

Yea you may need to exchange it or contact support.

 

http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

 

DarrenM

Message 8 of 10
PDaddy
Guide

Re: Orbi - random reboots

Happening to me as well.  Very irritating problem.

 

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 9 of 10
vanishevo
Guide

Re: Orbi - random reboots

A quick update.. after swapping out the unit, everything now works fine!

 

Must have been a hardware issue. 

 

The RMA process was very straight forward here in Australia, a replacement unit was sent out along with a return con note.. all too easy! 

Message 10 of 10
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