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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
If this information can help,
My Orbi problems started about 3 weeks after I purchased the unit.
I didn't return the unit soon enough and I'm now stuck with it. I have a few Android samsung devices, One Pixel 2 phone, one LG phone,
2 ios devices, two smart tvs and 2 computers.
After a lot of trial and error, I have changed a few settings and my WiFi has been working
very well for more than 2 weeks. Those are the settings that I changed (those settings have
been posted multiple times on the forum so most of the users following this thread should be familiar with them)
- Disabled Daisy-Chain Topology
- Disabled Implicit BEAMFORMING
- Disabled MU-MIMO
- Disabled Fast Roaming
Those settings alone did not work.
I downloaded and ran this application: WirelessNetView
and changed my 2.4GHz Channel to a channel that had a combination of Good signal
+ no neighbors that used the same channel as the one I selected.
I also changed the location of my satellite router. Now, my main router and my satellite router
are farther appart.
Is this luck? I don't know, but everything has been working well for more than 2 weeks.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
Does anyone have issues with the wifi not working AT all after disabling the daisy-chain topology?
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
My wifi is working fine. What happens for me is that clients connected to the satellite can't route to the internet. They can talk to other hosts on my local network (including the router) just fine.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
My wifi is working fine. What happens for me is that clients connected to the satellite can't route to the internet. They can talk to other hosts on my local network (including the router) just fine.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
For the last 2 weeks my Orbi has been dropping internet. I've noticed it only seems to happen in the evening, but since I'm not home all day every day, it's possible it drops other times as well. I should note, I do have a Google Pixel 2. How a single mass produced device could bring an entire network down is both confusing and extremely concerning if it is the cause. The lack of response so far from Netgear is of concern as well. Unfortunately I only have "hardware" support at this point. I did disable Daisy-Chain Topology a few minutes ago, so we'll see if that happens to work for me. Unfortuantely I've defended netgear's products in the past to people who said they were crap, but it appears this is an expensive lesson if I cannot get it figured out. Is there a place to download an old firmware version to see which version broke it?
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
For reference, I'm on 2.1.1.16. The ONLY configuration change I've made is my SSID/Password and selecting a different channel for both 2.4 and 5 ghz.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
I bought the RBK44 from bestbuy on Nov 24th. Have had trouble since the install. Devices get disconnected, streaming video stalls for minutes at a time. A Samsung S6 kept on getting kicked off. I know some think that this is a Samung issue but it worked before the Orbi. Also, since I'm having issues with Fire TVs, other phones, and laptops I suspect it's an Orbi issue. I've read all the forums and tried the various 'solutions' that have worked for other people. None of them worked for me.
My solution was to buy a Google Wifi system. Night and day experience. Google Wifi hasn't dropped a client for days when I was getting drops many times/day with Orbi. Since I bought the Orbi at Besbuy during the holidays I think they'll take it back. Trying to return it today.
Good luck all!
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
Hard to eat $350 (I paid regular price after reading all reviews and recommendations, etc.). Still hopeful they will fix the reboots. When it was working properly, it was great.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
Owning Orbi has been like owning an Alfa Romeo (I should know, had two over the years), absolutley brilliant when it works, but annoyingly prone to unexplained faults/breakdowns.
That said, our Orbi has been rock solid for months after disabling Daisychaining and fast roaming along with seeking out a better channel than the default 36 for 5ghz wifi, currently running on Channel 48 as no-one in the vicinty is using this. Still running V2.0.0.74, for some reason it's not auto updated (for which I'm not complaining!).
My wife has a recent Samsung Galaxy something or other - it's not an iPhone which is where I lose interest..so must have a recent Android build on it and this doesn't cause us any issues. We have numerous Apple devices, PS4, Sky Q STBs (which do their own mesh - which drove the channel change), Sonos - which I think also does it's own mesh network of sorts (all the Sonos speakers show as wired given the bridge is wired - looks like a limited number of 2.4ghz channels - ours is on 11).
Defo worth checking/changing the 5ghz wifi channel, default is 36, but much fewer channels available so potentially more interference from others nearby so may prevent annoying reboots too.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
Since I can't use my Pixel 2 XL or my Nexus 6P on wifi with the Orbi(obviously with current issue) I started using my old Note 3 to play games on. Well it also makes the Orbi system REBOOT every time it wakes up! I wish Netgear would just refund me for this junk system because it doesn't seem like they will ever fix it?
Any suggestions anybody?
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
I just can't understand what Netgear did to cause problems with Android devices? My Note 3 is not on Oreo, or the latest security patch, so it definately has to be an issue from Netgear
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
at a loss. I rolled my firmware back to 1.12 and the problem still persists. The instant I connect my Pixel 2 XL phone to the wireless I start dropping the network completely. If it's not connected, no problems. Has Netgear even acknowledged this is a known issue? This is an entirely too expensive of an option to dump.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
Has anyone tried switching on the guest network and using the for their phone yet?
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
I finally found time to call support. Even though I'm past the 90 days of support, they spoke to me, so I guess they get kudos for that. That said, they 'documented' my concern and told me to reset my orbi and then not change a thing. Not even the SSID. So I'm testing it now without a single change to it other than setting the password. If this is the problem (Which we all know it isn't), then that's a really big problem to have.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
Yeah. I had that conversation with them as well.
"But I KNOW that is not the issue as I've reset it 3 times this week and am restarting it several times a week"
It's like I'm chatting with an IVR at this point.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
They told me if the problem comes back to call back in and I could talk to L2 engineers. Yea, I'm sure Bob with the thick Indian accent is going to help me out.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
The customer support for such an expensive and advanced piece of kit is truly abysmal.
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
I can't understand why the system could be awesome for about a year, then they turn it into an expensive turd. It's been bad long enough that I wish I could just get my $$$ back!
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
guest network did not solve problem
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Re: Orbi randomly dropping internet connection despite V2.0.0.74 update
• What is the difference between WiFi 6 and WiFi 7?
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