[Orbi rbk50] warranty problem-being purchased from an unauthorized reseller

[wizzang]

I bought an orbi(rbk 50) in eBay. It was a new product(new other) and was an auction.
However, the rbs50 is not connected. The white LED continues to blink and the router is not connected.
Netgear has also confirmed that the product is damaged and is within the warranty period.
However, Netgear rejected the AS for the following reasons.
Currently, Rbr50 is registered under another name(I don`t know who he is), and rbs50 is registered under my name.

<the following>
"Due to your product being purchased from an unauthorized reseller,
your product is not eligible for warranty coverage, as stated in our Consumer Warranty Information: "

“Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage.”

Usually,
Is not the AS(Warranty) about the product?
I know that the AS(warranty) cost is also included in the product.
Why does Netgear discriminate between products that have the same AS cost?
And what is the relationship between the seller and the AS(Warranty)?
For reference, I am in Korea. I contacted Netgear Korea.
They said they only checked the serial.
There seems to be a different policy for each region.
So I do not understand this situation anymore.

I even think about this.
Does Netgear want to control the free distribution of goods?
Does Netgear want to overpower personal information by registering it as a bait?

RMA is not available, and repair is impossible. What should I do?

Please ask for help.

[DarrenM]

Hello wizzang

Can you send me a Pm with some contact info I will forward this on see what can be done.

DarrenM

[wizzang]

Where should I send it? 
And what data should be sent?

____________________________________________

I just checked the e-mail from Netgear and sent a reply.
After all, Netgear's current position is to throw away the product. There is no guarantee, and repair can not proceed.

One choice is left. That is, the product has to be discarded.
Though not many, I have tried AS procedures a few times. But this is the first time.
Is any company's product not the pride of its own company?

I can hardly understand Netgear, which lets the customer discard the new product.
What kind of global maker does this?

[st_shaw]

@wizzang  Netgear's policy is the same as the vast majority of electronic manufacturers.

You bought the product online, from an unauthorized seller, and it was probably used because part of the product was previoulsy registered to another user. If you want warrranty service you must buy from an authorized reseller, and the warranty applies only to the original purchaser.

If Netgear does anything for you, it will be a courtesy from Netgear.

From Netgear's warranty page: https://kb.netgear.com/1113/Warranty-Return-Policy

• Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage.
• Warranty is for the original purchaser only and is not transferable

[wizzang]

If the warranty policy is as Netgear says, I will say "yes".
But I keep asking Netgear two things now.

My questions are these.
1. Has Netgear set different costs between products supplied to unauthorized sellers and products supplied
to authorized sellers?
2. Is Netgear equipped with a repair system for the products it releases, regardless of warranty?
Until now Netgear has only talked about unauthorized sellers and netgear`s warranty policy for my questions.

In My question "1", if Netgear did not set different costs, Netgear would have taken unfair advantage,
In some cases, the problem of missing taxes may arise.
Because Netgear would have deducted the cost that it does not actually bear.
In My question "2", Netgear has given me no answer to the question I have asked several times.
If Netgear does not have a "repair solution" for the product, it will be absolutely amazing.
Because, in that case, Netgear may be doing business that completely disregards the theme of "eco-friendly",
which is an important issue of modern corporations.
What I think is simple and clear.
If the warranty does not work, suggest a solution that can be repaired.
Whether paid or free.
Or, the compensation sales are also good.
As a result, Netgear sold its failed products within a few months.
If so, would not it be the least conscience of the company that made and supplied such a poor thing?

Let me say that the eBay seller I bought from was unauthorized.

Then he would have brought something from somewhere.

Now that Netgear have the serial number, Netgear will know exactly its distribution route.

I want to ask,

To which of the distribution channels was "unauthorized"?

I want to ask again,

Were they "unauthorized" from beginning to end?

I`m really tired.