Orbi router: I cannot update firmware because tabs are grayed out

[mudpie]

My new Orbi is stuck in firmware V1.3.0.26

because both the 'Online Update' and 'Manual Update' tabs are greyed out.  Rebooting, power-disconnecting, yelling, and trying the same thing ten times:  none of those change the tabs to make them selectable.

This means I don't have the guest network feature, plus a couple of other glitches are happening that might be firmware-related issues.

Annoying....

Any ideas?

[peteytesting]

is the orbi in router mode or ap mode 

try factory reset and redo setup and see what happens