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mudpie
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Orbi router: I cannot update firmware because tabs are grayed out

My new Orbi is stuck in firmware V1.3.0.26

because both the 'Online Update' and 'Manual Update' tabs are greyed out.  Rebooting, power-disconnecting, yelling, and trying the same thing ten times:  none of those change the tabs to make them selectable.

 

This means I don't have the guest network feature, plus a couple of other glitches are happening that might be firmware-related issues.

 

Annoying....

 

Any ideas?

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
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Re: Orbi router: I cannot update firmware because tabs are grayed out

is the orbi in router mode or ap mode 

 

try factory reset and redo setup and see what happens 

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