Orbi service reduced suddenly - maybe licenses

[AndyhortNZ]

Up until two weeks ago my Orbi RBR50 and sattelite worked perfectly. Firware updated, security was great and I could see which devies were connected at each level in either 5 or 2.4 mhz.

The RBR50 is still delivering internet - I just have no idea about security and who is connected to my network.

I purchased the Orbi Feb18 and if new licenses are needed, happy to pay, but havent had any notification.

My IOS app now wont display "Devices connected", run "Speedtest" nor show the network connections.

Netgear have my email/login - i have received no correspondence

I called the 0800 number today and after a few levels found that I couldnt get any support as I bought the router Feb18

Can anyone point me in the right direction?

Many thanks

[CrimpOn]

The Orbi itself requires no license.  Mine is over two years old and I have never paid any sort of license fee.

If you activated Armor and/or Disney Circle when the Orbi was set up, those products have a "trial period" and will cease working after the trial unless you subscribe to those services.  I never activated them, so I have no personal knowledge about how they notify the customer that the trial period has expired.

There are community forums specifically for the Armor and Circle features:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor 

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle 

There is also a forum for the Orbi "app":

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app 

Are you able to access the Orbi web interface? (http://orbilogin.net)