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Orbi with Satellite - certain wireless devices connect to router, but no internet available

Seattlites
Aspirant

Orbi with Satellite - certain wireless devices connect to router, but no internet available

I cannot explain it, but one of our old laptops and a new WiFi USB device will connect to our secured network (with MAC ID entry or without by allowing all new devices to connect), yet, they will not deliver an actual internet connection.  These same devices will also connect to our guest network and then will deliver an internet connection.  No administrative actions taken via Windows have helped.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 4
FURRYe38
Guru

Re: Orbi with Satellite - certain wireless devices connect to router, but no internet available

Try a different wifi USB adapter. 

Does the LAN cable connection on older LT work for internet with the orbi system? 

 

If all other devices are working on wifi and this is the only devices that isn't, kind of points to the adapter on this laptop. 

Message 2 of 4
Seattlites
Aspirant

Re: Orbi with Satellite - certain wireless devices connect to router, but no internet available

Can you explain how the older LT and USB WiFi stick connect to other networks (like the guest network that's password protected supplied by the same Orbi router/satellite pair) just fine, as well as to other networks, but not to the primary Orbi secure home network?  I do not see how that makes it a device issue.  The devices will connect to the Orbi router, but cannot seem to actually obtain internet access.

Message 3 of 4
FURRYe38
Guru

Re: Orbi with Satellite - certain wireless devices connect to router, but no internet available

Does the older wireless adapter support WPA and WPA2? Some older devices don't support WP2 and AES security modes. If you have older devices, Try setting WPA and TPIK only and test the older device out. Try disabling all WPA modes and test the older device will security is disabled? Connect then. Re-enable WPA or WPA2 or Mixed modes after testing. 

 

Also disable Beamforming and MIMO on the main host router as well. 

 

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