Orbi

[Anbro]

When I plug my Orbi RBR40 into th modem and set the sattelites up, the app shows the sattelites connected, but the base unit has a magent dot and indicates INTERNET:Offline.

Have reset multiple times and nothing.  Any ideas?

[Crimp-On]

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@Anbro wrote:

When I plug my Orbi RBR40 into the modem and set the sattelites up, the app shows the sattelites connected, but the base unit has a magent dot and indicates INTERNET:Offline.

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The app is indicating that the satellites are connected to the router (not to the internet).

Do you have a device with an ethernet jack that can be connected to the modem to verify that the modem is working?

(desktop? laptop?)

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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@Anbro wrote:

When I plug my Orbi RBR40 into th modem and set the sattelites up, the app shows the sattelites connected, but the base unit has a magent dot and indicates INTERNET:Offline.

Have reset multiple times and nothing.  Any ideas?

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[Anbro]

Modem is working.

[Anbro]

Firmware is 2.5.1.22

The modem is an Arris NVG468MQ

[Mstrbig]

UInplug the Arris modem for one minute, then plug it back in and see if you get a connection and Orbi router connects.

[Anbro]

I did that already. Frustrating.