Reply
Highlighted
NETGEAR Moderator

OrbiOS 2.1.1

The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects.  We believe these issues are related to the OrbiOS 2.1.1 firmware. We are actively working to address these issues, and expect to fix them with a firmware upgrade soon.  In the meantime, we’re temporarily suspending auto-upgrading users to OrbiOS 2.1.1. 

 

While we work through some of the issues, we’re releasing a new Beta firmware (2.1.2), which contains:

  • Support for LED control & scheduling for Orbi Outdoor Satellite (RBS50Y)
  • Fixes high CPU utilization on Orbi Router, which could be causing other issues
  • Fixes the Attached Devices UI showing all devices connecting to the Orbi Router

 

The Beta firmware 2.1.2 files can be obtained from here:

RBR50: http://files.netgear-support.com/go/?a=d&i=n2X2ARvI7o

RBS50: http://files.netgear-support.com/go/?a=d&i=yBsnhHaBiw

 

RBR40: http://files.netgear-support.com/go/?a=d&i=8xFS1yg8fn

RBS40: http://files.netgear-support.com/go/?a=d&i=Hu3hbx814i 

RBW30: http://files.netgear-support.com/go/?a=d&i=PRpkMfJynw

RBS20:  http://files.netgear-support.com/go/?a=d&i=OGhLlDB9mQ

 

Instructions for performing a Manual Upgrade:  https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

 

If you are having issues with 2.1.1, having higher than normal disconnects or if you have purchased an Outdoor Orbi Satellite (RBS50Y) please upgrade to the new Beta firmware through the manual upgrade process.  Feel free contact NETGEAR Support if you’re having issues with MR 2.1.1 (even if you’re outside of the 90 day window).

 

We apologize for these issues.

 

Orbi Product Team

Message 1 of 372

Accepted Solutions
Highlighted
NETGEAR Moderator

Re: OrbiOS 2.1.1

Let me give you a quick update on where NETGEAR is with the OrbiOS.  

 

Just before Christmas break, we paused the distribution of OrbiOS 2.1.  Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2).  In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi.  Check Release Notes for complete list.  

We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).  

 

My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.  

 

To answer your question, Stars_fan.  When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.  

 

Orbi Product Management

View solution in original post

Message 348 of 372

All Replies
Highlighted
Virtuoso
Virtuoso

Re: OrbiOS 2.1.1

Yep, I'll take it. Thanks for the update - and keeping in mind this is a beta, I hope everyone on here will take that in good faith.

Message 2 of 372
Highlighted

Re: OrbiOS 2.1.1

I'm so desparate i may just do this upgrade. But only out of desparation. 

 

What if i end up bricking them? Will Netgear replace them, even if out of warranty period?

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only), RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 3 of 372
Highlighted
Tutor

Re: OrbiOS 2.1.1

Just upgraded to the beta firmware, crossing my fingers this fixes the constant wifi disconnects/reboots. I still have the wifi on my Google Pixel 2 XL running Android 8.1 turned off to prevent reboots, is this firmware beta supposed to fix this? There's no reason a client device should be able to reboot the entire system.

Message 4 of 372
Highlighted
Virtuoso
Virtuoso

Re: OrbiOS 2.1.1

 
Message 5 of 372
Highlighted
Virtuoso
Virtuoso

Re: OrbiOS 2.1.1


@sandaboy wrote:

... is this firmware beta supposed to fix this? There's no reason a client device should be able to reboot the entire system.


I'm pretty sure that the issue for Android 8 reboots is not fixed in this release, though by fixing some of the high CPU utilization the hope was that would have a positive effect on stability.

Message 6 of 372
Highlighted
Luminary

Re: OrbiOS 2.1.1

Thanks Amrit - 2.1.1 was fine for me for about a week then fell into a pattern of reboots & total loss of wireless. I reverted to 2.0.0.74 and sanity was restored and the family were happy again.

 

I will probably give the beta a try over the next few days.

Message 7 of 372
Highlighted
Luminary

Re: OrbiOS 2.1.1

I am using daisy chain. When installing the beta which sat should I do first? The one furthest from the router or the one nearest that does the transfer to the distant sat. Backhaul is 5g.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 8 of 372
Highlighted
Apprentice

Re: OrbiOS 2.1.1

Well, I am hoping the Beta pans out, because I am getting to the point of dumping the entire setup.. Router & 2 Satallites.

 

>>Fixes high CPU utilization on Orbi Router, which could be causing other issues

 

I have a questions, how does one find the CPU Utilization?  The UI/Interface for the RBR & RBS's really don't give anyone the ability to measure anything.  I can have it count packets sent & recieved, and reset once a month, but I can't find any other monitor points in the system at all.

 

I also rolled back all my Orbis to the .74 version... its better, but not what it needs to be. 

Message 9 of 372
Highlighted

Re: OrbiOS 2.1.1

Installed the beta and will report.  I was having issues with random reboots (vaired from 12 hours to 3-4 days, but would eventually reboot for no reason).  Other than that, everything else was good.  Connection to the web, speed tests via LAN or Wi-Fi, Circle, satelite connections, devices on the correct band, all were perfect.  No Android devices in the household, mostly Apple products (do have 1 Chromecast & 1 Nest Cam though).

 

  

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 10 of 372
Highlighted
Luminary

Re: OrbiOS 2.1.1


@Greystorm64 wrote:

 

I have a questions, how does one find the CPU Utilization? 

If you go to /debug.htm  (i.e. 192.168.1.1/debug.htm) then you will see the CPU utilization near the top of the page

Message 11 of 372
Highlighted
Retired_Member
Not applicable

Re: OrbiOS 2.1.1

BETA??

 

 

....warning Will Robinson....

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 12 of 372
Highlighted
Apprentice

Re: OrbiOS 2.1.1

Ironic you're refering to this latest firmware release as a "beta" given how many problems the last "non-beta" release created.

 

I rolled back to a stable version and will wait to see if you guys actually tested this one before I install it.

 

 

Message 13 of 372
Highlighted
Apprentice

Re: OrbiOS 2.1.1

For my part I think it works well, I just installed the beta version and the problem of connection to the router when we are close to the stellite is fixed.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 14 of 372
Highlighted

Re: OrbiOS 2.1.1

>> I have a questions, how does one find the CPU Utilization? 

 

http://<router_ip_address>/debug.htm

Message 15 of 372
Highlighted

Re: OrbiOS 2.1.1

How long have you been running it for?  It would take a solid week of stability for someone to convince me to attempt to upgrade.

Message 16 of 372
Highlighted
Luminary

Re: OrbiOS 2.1.1

Why do I hear theme from Jaws in my head while reading this? :-)

Will install this when I get home tonight and see how things go.

 

Message 17 of 372
Highlighted

Re: OrbiOS 2.1.1

Well, I'm at work and just got an email that my Nest Camera is down.  Tried to log in remotely and can't.  Took like 20 minutes until I could get back in my network remotely, so the reboots are still there.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 18 of 372
Highlighted

Re: OrbiOS 2.1.1

*Sigh*.   Thanks for the update @fitsnugly

Message 19 of 372
Highlighted
Virtuoso
Virtuoso

Re: OrbiOS 2.1.1


@fitsnugly wrote:

... so the reboots are still there.


When you get back can you take a look at the debug page and tell us what your utilization is? Mine seems to be higher than with 2.1.1.16 by a few percent (now around 23%), but everything is still stable. Also how many active sessions show there out of total?

 

And take a look at statistics please to report how long LAN ports vs Wifi have been up? My LAN ports have been up since the router update, and then wifi went down mysteriously 4 minutes after that but has been up since.

 

Since this is beta I would ask that users that are willing to try it should expect to do some tinkering to at least verify that it's working as it used to.

Message 20 of 372
Highlighted
Apprentice

Re: OrbiOS 2.1.1

 


@AmitR wrote:

The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects.  We believe these issues are related to the OrbiOS 2.1.1 firmware. We are actively working to address these issues, and expect to fix them with a firmware upgrade soon.  In the meantime, we’re temporarily suspending auto-upgrading users to OrbiOS 2.1.1. 

 

While we work through some of the issues, we’re releasing a new Beta firmware (2.1.2), which contains:

  • Support for LED control & scheduling for Orbi Outdoor Satellite (RBS50Y)
  • Fixes high CPU utilization on Orbi Router, which could be causing other issues
  • Fixes the Attached Devices UI showing all devices connecting to the Orbi Router

 

The Beta firmware 2.1.2 files can be obtained from here:

RBR50: http://files.netgear-support.com/go/?a=d&i=n2X2ARvI7o

RBS50: http://files.netgear-support.com/go/?a=d&i=yBsnhHaBiw

 

RBR40: http://files.netgear-support.com/go/?a=d&i=8xFS1yg8fn

RBS40: http://files.netgear-support.com/go/?a=d&i=Hu3hbx814i 

RBW30: http://files.netgear-support.com/go/?a=d&i=PRpkMfJynw

 

Instructions for performing a Manual Upgrade:  https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

 

If you are having issues with 2.1.1, having higher than normal disconnects or if you have purchased an Outdoor Orbi Satellite (RBS50Y) please upgrade to the new Beta firmware through the manual upgrade process.  Feel free contact NETGEAR Support if you’re having issues with MR 2.1.1 (even if you’re outside of the 90 day window).

 

We apologize for these issues.

 

Orbi Product Team


RBW30 link is broken

Message 21 of 372
Highlighted

Re: OrbiOS 2.1.1

Thank you for finally acknowledging the issues, and suspending the auto upgrades.  To me it's the first time it seems like you care and it makes me hopeful.

 

I'm going to unhook my Eero's tonight and put the Orbi's back in with the beta firmware.  Here's hoping it takes care of the disconnects I was dealing with.  If so, I can return the Eero's and save myself $500.

 

I'll report on my progress, fingers crossed.

 

-Grey

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 22 of 372
Highlighted
Apprentice

Re: OrbiOS 2.1.1


@mkenny28 wrote:

 


@AmitR wrote:

The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects.  We believe these issues are related to the OrbiOS 2.1.1 firmware. We are actively working to address these issues, and expect to fix them with a firmware upgrade soon.  In the meantime, we’re temporarily suspending auto-upgrading users to OrbiOS 2.1.1. 

 

While we work through some of the issues, we’re releasing a new Beta firmware (2.1.2), which contains:

  • Support for LED control & scheduling for Orbi Outdoor Satellite (RBS50Y)
  • Fixes high CPU utilization on Orbi Router, which could be causing other issues
  • Fixes the Attached Devices UI showing all devices connecting to the Orbi Router

 

The Beta firmware 2.1.2 files can be obtained from here:

RBR50: http://files.netgear-support.com/go/?a=d&i=n2X2ARvI7o

RBS50: http://files.netgear-support.com/go/?a=d&i=yBsnhHaBiw

 

RBR40: http://files.netgear-support.com/go/?a=d&i=8xFS1yg8fn

RBS40: http://files.netgear-support.com/go/?a=d&i=Hu3hbx814i 

RBW30: http://files.netgear-support.com/go/?a=d&i=PRpkMfJynw

 

Instructions for performing a Manual Upgrade:  https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

 

If you are having issues with 2.1.1, having higher than normal disconnects or if you have purchased an Outdoor Orbi Satellite (RBS50Y) please upgrade to the new Beta firmware through the manual upgrade process.  Feel free contact NETGEAR Support if you’re having issues with MR 2.1.1 (even if you’re outside of the 90 day window).

 

We apologize for these issues.

 

Orbi Product Team


RBW30 link is broken


Maybe they are hosting that link using an orbi? ;-)

Message 23 of 372
Highlighted
Apprentice

Re: OrbiOS 2.1.1

average 12% load on router

average 20% load on satellite

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 24 of 372
Highlighted
Luminary

Re: OrbiOS 2.1.1

RBW30:

 

http:/files.netgear-support.com/go/?a=d&i=PRpkMfJynw

 

Message 25 of 372
Top Contributors
Announcements