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Forum Discussion
AmitR
Feb 13, 2018NETGEAR Employee Retired
OrbiOS MR 2.1 issues
I wanted to reach out to provide a quick update on OrbiOS 2.1 software. We believe that these issues are affecting some users. Rest assured that we've been following this issue and working hard beh...
wg4ever
Feb 25, 2018Star
I've spent a total of 9 hours, on the phone with the outsourced support people. In the Philippines, for months now. They always try to blame your Google Android phones, and make you reset all the crap that you've done a million times, before, and then send you the same piece of junk that is gonna give you the same problems. It's obviously a hardware problem. I bet that new Orbi Pro that they recently released is the "fixed" version of the junk they sold us. I'm a cordcutter, and paid over $400 out for this lemon, because it was supposed to be the best. I have had constant disconnects, television that buffers and freezes, dropped WiFi calls, and phones that have useless WiFi connected. Netgear...you kept sending me replacements until my 90 day return window was up, so I can't return my purchase, so now, I think you need to either send me an Orbi Pro, if it isn't junk like the regular Orbi, or send me a check for $400, do I can buy something that works. My time is precious, and you have been wasting it, for the past 6 months. Time to fix your mistake...or PAY UP!
Origosis
Feb 26, 2018Guide
This is exactly how I feel about Netgear and the Orbi. I have owned mine for 16 months. And it has never gone more than a weel without some kind of problem. And when it does have problems it will have them multiple times a day.
The newest fix of going down the 2.0 from 2.1 and factory resettin everything has lead to about 2 weeks of solid perfoamnce.
But for $400 and 16 months of one of the worst consumer products I have ever owned. I also feel like Netgear owes me for beta testin this piece of crap.