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P/W Reset Questions

Q1:  What is the name of your first Netgear product?  Is this a trick question?  I'm sure it was not a question selected by me.  Is the anser on my router somewhere?

Message 1 of 23

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Re: P/W Reset Questions

There is no login needed after the factory reset. The set up wizard starts here immediately.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 10 of 23

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Re: P/W Reset Questions

This would have been set up in the initial setup wizard when you first set up the router. You can use this question or pick from a list of questions. If you don't know what you gave for an answer then you'll need to walk thru the set up wizard again. Factory reset and set up from scratch.

 

 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 23
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Re: P/W Reset Questions

But if I don't know my ID and P/W (and "admin" and "password" don't work), how do I start from scratch?

Message 3 of 23
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Re: P/W Reset Questions

Hold down the reset button in back of the router untill the top led changes to yellowish color, then let go. Top led will blink white, then slow blink white. Log in and you'll see the set up wizard. Walk thru this.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 4 of 23
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Re: P/W Reset Questions

This procedure will reset router so I can use "admin" and "password" to login?

Message 5 of 23
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Re: P/W Reset Questions

You'll set up a new PW.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 23
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Re: P/W Reset Questions

Sorry for being dense, but it's the whole login procedure that's creating the problem.  Once I do a physical reset as per your instructions, I will visit obilogin.com.  A login window will then open.  I get all this.  When I do this the first time before setting my own, will "admin" and "password" work as the initial login ID and P/W?

Message 7 of 23
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Re: P/W Reset Questions

The set up wizard will walk you thru what you have to do. I recommend NOT using password. Due to the recent VPNFilter vulnerability thats running out.

 

Just walk thru the setup wizard and complete it. You need to write down your responces for future use if needed.

 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 8 of 23
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Re: P/W Reset Questions

I know I don't want to use that as my personal pasword.  I'm talking about the VERY FIRST login after the physical reset.  Will I not need an ID or a P/W then?

Message 9 of 23
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Re: P/W Reset Questions

There is no login needed after the factory reset. The set up wizard starts here immediately.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 10 of 23
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Re: P/W Reset Questions

Did all this and now refuses to go to the orbilogin.net or com site.  Takes me to netgear site.  Am trying to clear Chrome, but doesn't want to clear.  Help!

Message 11 of 23
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Re: P/W Reset Questions

Disconnect the WAN cable from the wan port on the Router. Then try 192.168.1.1 after a factory reset. Try IE11 or FF browser.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 12 of 23
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Re: P/W Reset Questions

Tried that.  FF won't download.  I have a Mac so tried Safari.  No luck.  BTW, MAC says my IP address i 10.224.0.1

Message 13 of 23
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Re: P/W Reset Questions

Finally, download Orbi App to iPhone.  Think I was able to reset everything and WIFI working now.  Thanks

Message 14 of 23
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Re: P/W Reset Questions

Are you sure your mac is connected to the router? Or the modem? Wired to the router and disable the mac's wifi radio?? Did you disconnect the WAN port from the ISP modem? 

Seems like the modem is in router mode and the Orbi is detecting that the modem is using 192.168.1.1 and has change it's pool to a 10 address string. 

 

Look at your macs networking settings for the connection your using. Look at the Gateway address, what is it's address here? Try this address in your safari browser...


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 15 of 23
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Re: P/W Reset Questions

Furrye38,

Guess I replied to someone else in theis trhead earlier.  Yes, everything was hooked up correctly; I'm not a complete neophyte.  But FINALLY, was able to access via iPhone Orbi App, which let me reconfigure thru my phone.  Thanks for your help along the way.  Still not sure about that screwy IP address though.  

Message 16 of 23
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Re: P/W Reset Questions

What is the Mfr and model# of your ISP modem? 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 17 of 23
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Re: P/W Reset Questions

Cisco DPC3941T provided by my cable company, Xfinity.

Message 18 of 23
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Re: P/W Reset Questions

Any chance of getting this modem bridged or replaced with a modem only? 

This is a gateway modem so it has a built in router already with wifi:

https://www.cnet.com/products/cisco-model-dpc3941t-docsis-3-0-24x4-wireless-residential-voice-gatewa...

This is why your seeing 10 IP address on your PC thats connected to the Orbi, the modem is using 192.168.1.x pool and the Orbi auto adjusted for something different as it can't use the same IP pool as the modem.

 

I believe you can BYOM with xfinity. 

 

Other option would be to use the modems DMZ for your Orbi router while using the Orbi in router mode, or configure the Orbi for AP mode. 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 19 of 23
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Re: P/W Reset Questions

I knew that, but need the satellite to cover may daughter's bedroom a couple of concrete walls away from the main router.  Really didn't have any problems until I tried to log into it and found I'd forgotton my P/W.  I can try, but have you ever tried dealing with Xfinity?

Message 20 of 23
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Re: P/W Reset Questions

LOL no. Understand. Well if you don't wanna deal with Xfinity, you can use the DMZ for the Orbi router in router mode or configure it for AP mode. Either of these methods will work. You'll still have use and operation of the satellite as needed. 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 21 of 23
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Re: P/W Reset Questions

Very cool.  Thank you for your help and your patience.

Message 22 of 23
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Re: P/W Reset Questions

Good Luck and Enjoy. Smiley Wink


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 23 of 23
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