Problem with Remote Management orbi rbr40

[mario73]

when i try to select remote managementi get an error message:an occured while activating remote magagement.

[FURRYe38]

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Is the error appearing on the Orbi app or on the routers web page in a browser? 

[mario73]

fw v.2.2.1.210

fatweb modem dv 2200

in the app of ipad, while in android app it's not possible the configuration because after that i have selected management remote i'm direct to the page of userid and password

this problem is new, few day ago was ok

[FURRYe38]

Can you enabled it using a PC and browser connected to the routers web page? 

[mario73]

ii tried but not function

[FURRYe38]

Tried but it didn't enable it? 

What browser are you using? 

I would check your modem as well. I believe it has built in router and wifi already:

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[mario73]

enable, but it doesnt't really work. the browser is chrome

[mario73]

ok thank you i try, but the strange thing is that until a few days ago it worked properly and i don't changes anything

[FURRYe38]

Any progress on this? 

You might contact NG support and ask for help if needed on this.

@Blanca_O

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@mario73 wrote:

ok thank you i try, but the strange thing is that until a few days ago it worked properly and i don't changes anything

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