Problem with registration for Orbi RBR50

[DeepPowder]

I bought an RBR50 and two RBS50 mesh routers in April, 2017 and registered them on May 1, 2017.  I have a copy of the accepted registration.  When I log into my account now it says I have no products registered.  When I try to re-register my product, I've gotten either "Error: Something went wrong! Please try again" (today) or ~"That device is already registered under a different account" (late last week).

All this came up when I tried to activiate NETGEAR Armor on the system.  In that process you have to log into your NETGEAR account, and there was a failure at that point, I assume because it couldn't find the registered system.

How can I get this problem resolved?

[FURRYe38]

I would contact NG support. Then will be able to help you out.

@Blanca_O 

[DeepPowder]

I'd love to, but can't find a phone number anyplace.  I sent an email about this problem to Customer Service 4 days ago and haven't had a response.

[FURRYe38]

Hopefully Blanca_O will send you a PM today. Please be patient. 

[Blanca_O]

Hi @DeepPowder

Please PM me your name, email address and device serial number. 

Regards, 
Blanca 
Community Team