×

Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
Reply

Product already registered

Tytan
Follower

Product already registered

So purchased the Orbi RBK50 today new, from a store - 21/12/2017.

Tried to set it up but couldnt get it working. Thought i would try to register the product to make use of my 90 day support.

Got the message Serial number is already registered in our system.

Not by me it wasnt.

On further probing, I entered the details in the support page. Got a message saying

Purchase date was Aug 24, 2017 and my 90 support period expired.

Nice, now what?

I wanted the support to see if I had done something wrong or if the product was faulty.

I am trying connect the Orbi system to a D6300 Modem Router.

Any suggestions?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 2
Ely
Luminary
Luminary

Re: Product already registered

Do  you have your purchase receipt? if yes, that's your proof, call Netgear support number and explain the situation.

 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 707 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7