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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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Product registration failed

tgroves952
Aspirant

Product registration failed

Hi, can't find any way to call Netgear so posting here. When I attempted to register my Orbi RBK50, the satelite reistered OK but the router says already registered to another customer. How can I contact Netgear?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 10
FURRYe38
Guru

Re: Product registration failed

Message 2 of 10
tgroves952
Aspirant

Re: Product registration failed

Thanks but I don't see any place to open a support ticket.

Message 3 of 10
Nodism1125
NETGEAR Expert

Re: Product registration failed

Hi Terry, 

 

Please reply to my PM. I will check product registration info. 

Message 4 of 10
tgroves952
Aspirant

Re: Product registration failed

 
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 5 of 10
FURRYe38
Guru

Re: Product registration failed

Please contact @Nodism1125 via PM message box. 

 

Future reference, please do not post any serial numbers in the forum. 


@tgroves952 wrote:

Hi , thanks for your reply. I bought this RBK50 in the UK recently from Currys PC World. This has the router and one satelite unit. The serial number of the router unit is <redact>.  Message I got was "This serial number is already registered to another customer."

The satelite unit registered OK.

 

Regards

Terry Groves


 

Message 6 of 10
Nodism1125
NETGEAR Expert

Re: Product registration failed

Hi Terry, 

 

Please contact customer service for product registration issue. Check my response via PM. 

 

Message 7 of 10
Odex
Aspirant

Re: Product registration failed

Can't register my Orbi router - on MyNetgear it gives an error and under Netgear it says it was already registered by someone else? Got a ticket logged - case number 41566401 h but unable to get anyone telephonically for this. How can I get in touch with anyone via email or a contact form? Going in circles.....Please assist Smiley Frustrated 

Model: SRK60B03|Orbi Pro Tri-Band Business WiFi System
Message 8 of 10
FURRYe38
Guru

Re: Product registration failed

Message 9 of 10
Blanca_O
NETGEAR Moderator

Re: Product registration failed

Hi @Odex

 

Welcome to NETGEAR Community! 

 

I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

Message 10 of 10
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