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Purchase a used Orbi RBK50...serial number issues

jasonpTX
Aspirant

Purchase a used Orbi RBK50...serial number issues

I bought a used RBK50 system a couple of days ago and everything has set up fine except being able to register the serial with netgear. I know I'm out of the warranty range but is there ANY benefit to registering the product with the serial thats already registered to another person (original purchaser)? Is there any way to transfer the serial number under my name or should I even bother? Everything seems to be working fine otherwise. I just don't want netgear to blacklist the serial number if they do that (like cell phones). Thoughts?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 8
FURRYe38
Guru

Re: Purchase a used Orbi RBK50...serial number issues

I would contact NG support.

@Blanca_O

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 8
jasonpTX
Aspirant

Re: Purchase a used Orbi RBK50...serial number issues

Well apparently since the previous owners warranty ran out, I can't email them without paying?!..odd. I guess I'll call.
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 8

Re: Purchase a used Orbi RBK50...serial number issues

If it is like other Netgear products, the previous owner can go to MyNetgear and "release" the registration with Deactivate Product.

 

I have done this to move devices from one MyNetgear account to another.

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 8
jasonpTX
Aspirant

Re: Purchase a used Orbi RBK50...serial number issues

I contacted the previous owner earlier today and he went into his account and deactivated my router from his account. I waited several hours and tried again...still says, serial number is already registered.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 5 of 8
FURRYe38
Guru

Re: Purchase a used Orbi RBK50...serial number issues

Send @Blanca_O a PM and she should be able to help you out. 


@jasonpTX wrote:

I contacted the previous owner earlier today and he went into his account and deactivated my router from his account. I waited several hours and tried again...still says, serial number is already registered.


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 6 of 8
Blanca_O
NETGEAR Moderator

Re: Purchase a used Orbi RBK50...serial number issues

Hi @jasonpTX

 

Please PM me the device serial number. 

 

Regards, 
Blanca 
Community Team

Message 7 of 8
jasonpTX
Aspirant

Re: Purchase a used Orbi RBK50...serial number issues

WIll do...Thanks

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 8 of 8
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