Purchased open box Orbi RBK 50. Already registered?

[Dcline1]

I purchased the Orbi high performance AC 3000 tri-band system as an open box model. I got the whole thing setup after performing a factory reset, however when completing setup on the NETGEAR Orbi app, it would not allow me to register, stating it is already registered. Any help would be appreciated.

[CrimpOn]

This is the kind of issue that we suggest can be best handled by sending a private message to one of the system moderators by clicking on a link to their name, such as @Blanca_O or @Dustin_V .

Netgear would rather that people not post sensitive information, such as names, emails, device serial numbers, etc. on this public forum.

Please send a message to a moderator.