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R6700 Firmware Version Update File downloads corrupt?

HenryHawk
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R6700 Firmware Version Update File downloads corrupt?

Setting up a NETGEAR AC1750 Smart WiFi Router (R6700) and was a little surprised to find that firmware update (V1.0.2.16_10.0.57) downloaded from Netgear Support as "recovered file fragments".  Also downloaded updates for ReadyShare Vault and ReadyShare Printer, not surprisingly they appeared to download as expected - as common file types.  Does anyone have any SOLID info as to why this occurred when downloaded directly from the manufacturer's website?  I don't know which type of OS Netgear caters to most often, but last I heard Windows was still the leader as most common Operating Systems installed on PC's worldwide. At this point in time NETGEAR doesn't get a 'pass' simply because the firmware was downloaded from their website.  Please.  I think they owe it to their customers to get it together, that is if they want those customers to ever purchase again in the future.  

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 4
plemans
Guru

Re: R6700 Firmware Version Update File downloads corrupt?

I just downloaded and extracted it without issues on a windows pc. 

Did you extract the zip file? 

And then are you uploading it to the router or trying to open it? 

Its not a file you open but that you upload. 

How do I manually update the firmware on my NETGEAR router? | Answer | NETGEAR Support

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 2 of 4
FURRYe38
Guru

Re: R6700 Firmware Version Update File downloads corrupt?

Please post about this here for your model router:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 3 of 4
antinode
Guru

Re: R6700 Firmware Version Update File downloads corrupt?

> [...] firmware update (V1.0.2.16_10.0.57) downloaded from Netgear
> Support as "recovered file fragments". [...]

 

   How Windows File Explorer describes a file (based on its name
extension, like, say, ".chk") and what that file actually is may be
entirely unrelated.

 

      https://community.netgear.com/t5/x/x/m-p/1721037#M124018

 

      https://kb.netgear.com/23960

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