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RB 50 iPhone App

RB 50 iPhone App

I cannot sign in to the iPhone Orbi app to control my based station and extension.

 

The sign in page shows "admin" on the User Name line and I cannot edit or change that to my saved user name. So my password will not work with the "admin" user name.

 

I have restarted the Orbi app and this behavior does not change. I regularly update my iPhone apps and I believe I have the most current version.

 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 6

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FURRYe38
Guru

Re: RB 50 iPhone App

Did it work for you? Sometimes the update in iphone doesn't work so the app needs to be fully removed and re-installed again. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

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Message 4 of 6

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FURRYe38
Guru

Re: RB 50 iPhone App

Try removing the app from the phone, reboot the phone then re-install the app and try again?

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 6

Re: RB 50 iPhone App

Thanks. That process reminded me of the steps necessary since I hadn't used the iPhone app in some months. 

 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 6
FURRYe38
Guru

Re: RB 50 iPhone App

Did it work for you? Sometimes the update in iphone doesn't work so the app needs to be fully removed and re-installed again. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 4 of 6

Re: RB 50 iPhone App

The deletion, iPhone restart and reload of the app did work. Thanks for the suggestion.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 5 of 6
FURRYe38
Guru

Re: RB 50 iPhone App

Enjoy. Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 6
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