RBK 53 internet issue

[mohammed997]

Hello 

I have been using orbi RBK53 over 8 moths and I am satisfied with my experience.

Recintly I am facing in issue with the internet, it keeps disconnecting and shows that there is no internet connected to the device. But, I am sure that the internet is working properly and I have tested it several times.

How do I solve this issue?

My guess that the formware has some issues and caused this problem!

Thanks

[plemans]

What modem are you connected to? 

What firmware is on it? 

Does it happen to all devices? Wired devices? only wireless devices? only devices connected to a certain satellite?

How frequently is it happening?

What speeds do you pay for?

What speeds do you get hardwired into the router?

[mohammed997]

What modem are you connected to? 

Huawei HG8245Q

What firmware is on it? 

the latest one

Does it happen to all devices? Wired devices? only wireless devices? only devices connected to a certain satellite?

yes the orbit disconnects from the internet suddenly and shows the pink light the same light that appears when the internet is off, but it is not.

How frequently is it happening?

evry few minutes

What speeds do you pay for?

100 mega

What speeds do you get hardwired into the router?

100 mega

[CrimpOn]

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@mohammed997 wrote:

What firmware is on it? 

the latest one

---

Alas "latest one" is ambiguous.  The Orbi Firmware Update web page may say, "No firmware update available", when there actually is "newer" firmware on the support web site.  That's why the specific firmware release number is useful to know.

[FURRYe38]

Your modem/ONT already has a built in router and wifi:

https://support.huawei.com/enterprise/en/doc/EDOC1000099317

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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@mohammed997 wrote:

What modem are you connected to? 

Huawei HG8245Q

What firmware is on it? 

the latest one

Does it happen to all devices? Wired devices? only wireless devices? only devices connected to a certain satellite?

yes the orbit disconnects from the internet suddenly and shows the pink light the same light that appears when the internet is off, but it is not.

How frequently is it happening?

evry few minutes

What speeds do you pay for?

100 mega

What speeds do you get hardwired into the router?

100 mega

---

[mohammed997]

i checked the firmware version it was 2.5.1.8, so I have updated to to the last version 2.5.1.16 by doing it manually. I will test if the problem goes away or not.

[FURRYe38]

You may need a factory reset and setup from scratch if you notice more problems. Also be aware if your ISP Modem/ONT router configuration as well.