- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
RBK13 Switching between satellites causes Authentication Error
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
RBK13 Switching between satellites causes Authentication Error
I just bought an RBK13 (router with 2 satellites). I would contact support, but the support site is down! I'm having a problem where our cell phones (Moto G6 and G6 Power) disconnect and display a Authentication Error when switching between satellites. I've tried a few suggestions on the forum. I've enabled beam forming, and disabled daisy-chain. I tried setting static ip addresses for the devices, to no avail. Does anyone have any suggestions?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBK13 Switching between satellites causes Authentication Error
I just tried disabling the SSID broadcast for the 2.4GHz network (another suggestion I found on this forum). So far everything is staying connected. Hard to say if this fixed it, since the disconnects were pretty random.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBK13 Switching between satellites causes Authentication Error
After about an hour, it started kicking devices off again. Clearly turning off the 2.4GHz SSID broadcast didn't make a difference.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBK13 Switching between satellites causes Authentication Error
@dmulder wrote:After about an hour, it started kicking devices off again. Clearly turning off the 2.4GHz SSID broadcast didn't make a difference.
Can you please describe more about what happens. Does a phone produce the error only when it changes location?
Can you upload a screen shot of the error message?
(Use the "Browse" button in the lower left of the edit screen. Images placed "in-line" using the Photos icon in the menu bar do not appear to other users until approved by a forum moderator, which can take hours - or days.)
Are any other devices affected besides the two phones?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBK13 Switching between satellites causes Authentication Error
Turned out it was a problem with one of the satellites. Reseting the satellite fixed the problem (thanks to support for that!)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: RBK13 Switching between satellites causes Authentication Error
If you mark the Post "solved", I will not be tempted to open it (again and again. attention span of zero)
Plus, you get credit for figuring out the solution.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more