RBK23 Mobile App shows different than Web Portal

[Imulji]

HI everyone!  

Looking for more assistance!

My current setup is:

Internet Modem (bridge) -> ORBI Router -> Unmanaged Switch -> 2 ORBI Satellites

The problem is that the model app always says that one Satellite is disconnected while the web portal says its connected.

I seached the community and I saw a few issues with Android but I have an iPhone and the router and satellites all have the current firmware.

Any ideas? 

Thanks!

[FURRYe38]

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the Mfr and model# of the ethernet switch if one is in the configuration.

Is Daisy Chain enabled or disabled? It should be disabled.

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@Imulji wrote:

HI everyone!  

Looking for more assistance!

My current setup is:

Internet Modem (bridge) -> ORBI Router -> Unmanaged Switch -> 2 ORBI Satellites

The problem is that the model app always says that one Satellite is disconnected while the web portal says its connected.

I seached the community and I saw a few issues with Android but I have an iPhone and the router and satellites all have the current firmware.

Any ideas? 

Thanks!

---

[Imulji]

thanks @FURRYe38 

I guess the webportal picture didn't come up - in there it shows both satellites connected.  ITs just the mobile app where it doesn't.

Daisychain was enabled so I disabled.

ORBI 2.3.0.28 all devices

Shaw Techinolor CGM4140COM (sams as the Xfinity Gateways in the US)

The Switch in a basic Unmanged no green feature Netgear 8 Port

[FURRYe38]

Is the app up to date? There has been a recent release of apps. 

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@Imulji wrote:

thanks @FURRYe38 

I guess the webportal picture didn't come up - in there it shows both satellites connected.  ITs just the mobile app where it doesn't.

Daisychain was enabled so I disabled.

ORBI 2.3.0.28 all devices

Shaw Techinolor CGM4140COM (sams as the Xfinity Gateways in the US)

The Switch in a basic Unmanged no green feature Netgear 8 Port

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[Imulji]

yes it is current.

The web portal says its connected so I am sure it is working - i just find it puzzling that the mobile app isn't showing.