RBK23 not connecting to TV or Orbi APP

[Monty33]

I've just run through the setup for the RBK23 with one router and two satellites.  It seems to be functioning perfectly on most devices, phones, pads etc. 

The Orbi APP though continues to say "Orbi Network Not Found" even though I am connected to it on the device and using it without issue.

Secondary to this my LG TV says it is connected to the network but nothing will function through the device, NETFLIX, PRIME both saying there is an internet connectivity problem

I'm at a complete loss, can anyone help?

[Monty33 · Accepted solution]

Thanks for the reply but I seem to have resolved it by turning off the wifi signal from the ISP router.

[plemans]

What modem/gateway is the orbi connected to? 

[Monty33 · Accepted solution]

Thanks for the reply but I seem to have resolved it by turning off the wifi signal from the ISP router.