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RBK33 Not updating IOS apps

craig83
Luminary

RBK33 Not updating IOS apps

I recently installed the RBK33 Orbi with satelites. Connected great and getting good speed and coverage. However, apps are not updating and when trying to install new ios apps they do not download. 

 

This is happening across multiples ios devices. 

 

I have updated the firmware through the orbi app.

Message 1 of 8

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plemans
Guru

Re: RBK33 Not updating IOS apps

I would try using a different dns provider than the one your isp uses if you have that selected within the orbi setup. you can try the google dns servers at 8.8.8.8 or 8.8.4.4

see if this helps. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

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Message 5 of 8

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FURRYe38
Guru

Re: RBK33 Not updating IOS apps

What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

Do other internet apps work? 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK752 (Router Mode), Wired Backhaul and R8500 with Orbi RBKE963 (AP Mode), | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 8
plemans
Guru

Re: RBK33 Not updating IOS apps

apple is notorious for apps not updating when they're in a double nat situation. like @FURRYe38 said, what modem/router are you using?  Kind of a key. 

https://kb.netgear.com/30186/What-is-Double-NAT

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 3 of 8
craig83
Luminary

Re: RBK33 Not updating IOS apps

Netgear Cable Modem CM500

 

I am not sure which mode it is in. Just did a norml install. I have not messed with any of its settings (Orbi)

Message 4 of 8
plemans
Guru

Re: RBK33 Not updating IOS apps

I would try using a different dns provider than the one your isp uses if you have that selected within the orbi setup. you can try the google dns servers at 8.8.8.8 or 8.8.4.4

see if this helps. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 5 of 8
FURRYe38
Guru

Re: RBK33 Not updating IOS apps

Ok, Checking the modem for any built in router here. Your ok here.

 

Try changing the DNS on the RBR as suggested. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK752 (Router Mode), Wired Backhaul and R8500 with Orbi RBKE963 (AP Mode), | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 6 of 8
craig83
Luminary

Re: RBK33 Not updating IOS apps

What exactly does changing the DNS do? Sorry, am not smart when it comes to this? Can this be done through the Orbi app?

Message 7 of 8
FURRYe38
Guru

Re: RBK33 Not updating IOS apps

It changes how the router communicates and devices communicate with different internet resources and sites. 


DNS needs to be changed using a PC, web browser thats connected to the RBRs web page at orbilogin.com

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK752 (Router Mode), Wired Backhaul and R8500 with Orbi RBKE963 (AP Mode), | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

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