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Aspirant

RBK33 Not updating IOS apps

I recently installed the RBK33 Orbi with satelites. Connected great and getting good speed and coverage. However, apps are not updating and when trying to install new ios apps they do not download. 

 

This is happening across multiples ios devices. 

 

I have updated the firmware through the orbi app.

Message 1 of 8

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Guru

Re: RBK33 Not updating IOS apps

I would try using a different dns provider than the one your isp uses if you have that selected within the orbi setup. you can try the google dns servers at 8.8.8.8 or 8.8.4.4

see if this helps. 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP

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Message 5 of 8

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Guru

Re: RBK33 Not updating IOS apps

What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

Do other internet apps work? 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 8
Guru

Re: RBK33 Not updating IOS apps

apple is notorious for apps not updating when they're in a double nat situation. like @FURRYe38 said, what modem/router are you using?  Kind of a key. 

https://kb.netgear.com/30186/What-is-Double-NAT

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 3 of 8
Aspirant

Re: RBK33 Not updating IOS apps

Netgear Cable Modem CM500

 

I am not sure which mode it is in. Just did a norml install. I have not messed with any of its settings (Orbi)

Message 4 of 8
Guru

Re: RBK33 Not updating IOS apps

I would try using a different dns provider than the one your isp uses if you have that selected within the orbi setup. you can try the google dns servers at 8.8.8.8 or 8.8.4.4

see if this helps. 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP

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Message 5 of 8
Guru

Re: RBK33 Not updating IOS apps

Ok, Checking the modem for any built in router here. Your ok here.

 

Try changing the DNS on the RBR as suggested. 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 8
Aspirant

Re: RBK33 Not updating IOS apps

What exactly does changing the DNS do? Sorry, am not smart when it comes to this? Can this be done through the Orbi app?

Message 7 of 8
Guru

Re: RBK33 Not updating IOS apps

It changes how the router communicates and devices communicate with different internet resources and sites. 


DNS needs to be changed using a PC, web browser thats connected to the RBRs web page at orbilogin.com

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
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