RBK50 - No internet connection

[hamzaminhas]

I just bought an RBK50. I have Spectrum internet with an Arris TM1602A modem. The Orbi router is not recognizing an internet connection despite the modem being connected to the internet. The old router that Spectrum provided works just fine and recognizes the internet connection, but Orbi does not. 

I've followed the instructions multiple times. Rebooted modem, rebooted router, let the modem fully reset before turning on the router, and still nothing.

Any suggestions will be greatly helpful.

Thanks.

[FURRYe38 · Accepted solution]

Thanks for letting us know. Please mark your post thread as solved so others will know. 

Enjoy. 

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@hamzaminhas wrote:
I ended up sending it back and ordering another unit. The new one was up and running pretty easily with none of the issues of the first one. It’s been a few months now and no issues. Apologies for not having a solution to help.

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[CrimpOn]

"Just bought" means that you get 90 days of telephone support.  (Most of us who frequent this forum are WELL past our support, which is one of the main reasons we use the forum.)  Once you register the product on the Netgear web site, there is a link to "Support" where you can contact Netgear directly.

If I were in your position, I would register the Orbi and call Netgear.

[hamzaminhas]

Thank you. Apologies, should have clarified - I bought it refurbished on an amazon warehouse deal. I tried going the Netgear support route but it wouldn’t let me because the original purchase and registration had expired.

Any solutions would be greatly appreciated. Thanks!

[plemans]

What firmware is on your Orbi?

[FURRYe38]

Did you power OFF the ISP modem and RBR for 30 seconds, then power ON the modem first and let it sync, then power ON the RBR and walk thru the setup wizard with a wired PC and web browser? 

Are you getting flashing WHITE light on the top ring then BLUE or PINK?

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

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@hamzaminhas wrote:

I just bought an RBK50. I have Spectrum internet with an Arris TM1602A modem. The Orbi router is not recognizing an internet connection despite the modem being connected to the internet. The old router that Spectrum provided works just fine and recognizes the internet connection, but Orbi does not. 

I've followed the instructions multiple times. Rebooted modem, rebooted router, let the modem fully reset before turning on the router, and still nothing.

Any suggestions will be greatly helpful.

Thanks.

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[hamzaminhas]

I did power cycle as you described below and used the setup wizard. I tried it first with the phone app on my iPhone, and then with the browser on my Macbook. It was not wired, however, but I don't see why that would make a difference. The WiFi is working just fine, and connecting to the router perfectly - the router just doesn't connect to the internet. 

On occasion I got the white light, first it flashed, then a solid white light. Though it may have been blueish - I can test again when I get home. 

I'll also confirm firmware once I try again.

Thanks!

[FURRYe38]

Try swapping LAN cables between the modem and router as well. 

[hamzaminhas]

Thank you - also tried already, tried three different LAN cables. The same LAN cable is being used with the old router and it works just fine.

[FURRYe38]

So does connecting a wired PC directly to the ISP modem result in getting internet access? 

Wondering if your RBR is bad or faulty...

[hamzaminhas]

Yes, and I also have internet access with the old router, just not with the RBR. 

My fear is that it's faulty too, but thought I'd explore all solutions before having to send it back. 

[FURRYe38]

if you have facotry reset and exhausted all troubleshooting, I would get another system in. Send this one back. I would inform the seller of this unit and ask them to send it back to NG. 

[fdease12]

Me too, today..  Any luck?

Thanks, Frank

[Friasfamily2]

just bought a second hand rbk50 with a satelitte and when i resetted the devices and run the App to set up new device my WIFI on my phone or ipad cant find the signal and sometimes it finds the signal but fails to connect,can anyone help please called support and they wanna charge $89.99 for 6 months , good job on times like this 

[hamzaminhas]

I ended up sending it back and ordering another unit. The new one was up and running pretty easily with none of the issues of the first one. It’s been a few months now and no issues. Apologies for not having a solution to help.

[FURRYe38 · Accepted solution]

Thanks for letting us know. Please mark your post thread as solved so others will know. 

Enjoy. 

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@hamzaminhas wrote:
I ended up sending it back and ordering another unit. The new one was up and running pretty easily with none of the issues of the first one. It’s been a few months now and no issues. Apologies for not having a solution to help.

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[CrimpOn]

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@Friasfamily2 wrote:

just bought a second hand rbk50 with a satelitte and when i resetted the devices and run the App to set up new device my WIFI on my phone or ipad cant find the signal and sometimes it finds the signal but fails to connect,can anyone help please called support and they wanna charge $89.99 for 6 months , good job on times like this 

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Generally, it is not productive to introduce a new problem into an existing post.  Many people think, "I know about that post," and don't open it any more.  You might get more help with a new post titled something like, "Used Orbi, Cannot Set Up."

Did you follow this procedure to Factory Reset both the Orbi router and satellite:

https://www.youtube.com/watch?v=cMw4ePACgc4 

I have never set up an Orbi using the "app".  I have a vague suspicion that the Orbi serial number may be "registered" to someone else and the app thinks it has already been set up.

I always use the Orbi web interface.  When you power up the Orbi router (by itsefl), the WiFi SSID & password should be as printed on the product label (on the bottom).  Connect to the Orbi (either WiFi or ethernet - I prefer ethernet), open a web browser to http://orbilogin.net and begin the setup process.

[Friasfamily2]

@CrimpOn yeah sorry i meant to post new one, new to this sorry i will post a new one soon 

thank you