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Forum Discussion
RBK50 - Slow Wifi Upload speed
Hello, I got New Orbi mesh system in September 2019, it had an issue with Slow wifi upload speeds since day 1. After months of hassle with support i was issued a new Orbi system. The bew Orbi syste...
NG support not acknowledging the problem tells a different story. A bug is not always causing issues to everyone but it does hits a lot of consumers. By now we should already have a bug id generated for it. But guess what it hasn’t. We did worked with NG support to get it resolved, they simply waited for weeks before gathering info and never responded unless you followup, thats not how a good support works. Moreover, the replacement policy is not the same in every region. We dont even get the option for returning or replacing it with a new orbi system. Even after NG support gave up. I can show you 50 tickets assigned to my account for the same issue. Which still persists.
I do have a google mesh system from my friend just to verify if it is not an environment issue. And guess what it is not. Google wifi worked fine for me for several weeks without these issues. So yes i will blame NG and have the right to do so publicly since am not getting the service on the product that i purchases.