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Forum Discussion
PDown
Aug 17, 2018Aspirant
RBK50 no internet with Spectrum Modem
Hello, I recently made an internet provider switch and I need some setup help with my Orbi. I previously had AT&T Uverse with a cable modem. Out of the cable modem, I directly hooked up my Orbi router...
- Aug 20, 2018
Hey, thanks for the reply. The solution ended up being to return the modem and router, and get an Arris modem from them, and go through the setup process again - everything worked smoothly, just as I had thought it would have the first time. So, I have gotten to where I wanted to be, with simply the modem piping directly into the Orbi system. Thanks!
FURRYe38
Aug 17, 2018Guru - Experienced User
Whats the mfr and model# of the new ISP modem?
I would do a factory reset on the Orbi router as it may have some prior ISP modem configurations, set up from scratch and walk thru the setup wizard while the router is connected to the new ISP modem.
PDown
Aug 20, 2018Aspirant
Hey, thanks for the reply. The solution ended up being to return the modem and router, and get an Arris modem from them, and go through the setup process again - everything worked smoothly, just as I had thought it would have the first time. So, I have gotten to where I wanted to be, with simply the modem piping directly into the Orbi system. Thanks!