RBK50

[Bodyguard]

Hi

i recently bought the new system.

i have set the orbi router up in my lounge and the satellite in my kitchen approximately 10 yards away.

i am experiencing connection problems with my sky tv in the kitchen where the satellite orbi is located.

can anyone help me with this issue.

[DarrenM]

Hello Bodyguard

Is the sky tv on wifi or is it wired to the satellite?

DarrenM

[Bodyguard]

Hi Darren

thanks for the prompt reply.

The Sky is the Q version. The main box is wired, the secondary box is a mini box that can be used in any other room within the house.

This secondary box requires a strong wifi signal to enable a picture service.

The Orbi satellite is located approximately 15 yards from the Orbi router but, the signal constantly drops out.

I bought the Orbi system after I saw it advertised and the claim that you can get an amazing wifi signal in the darkest corner of your house, really sold it to me.

Guess what!!!!!!! I can't even get a decent signal in my kitchen.

Any advice is welcome Darren

Regards

Carl

[DarrenM]

Hello Bodyguard 

You may need to factory reset the unit as we just released a large firmware update last week that change a lot of things. Then set it up again. Also under the Advanced wireless settings you may want to make sure the beam forming and mumimo is enabled.

DarrenM

[Bodyguard]

Hi Darren

Once again thanks for the prompt reply.

Would you be kind enough to direct me to the web address to view and make these changes.

Regards

Carl

[DarrenM]

Here are those links

http://netgear-us.custhelp.com/app/answers/detail/a_id/31486/~/how-do-i-reset-my-orbi-system-to-fact...

https://kb.netgear.com/25348/What-is-implicit-beamforming-and-how-do-I-enable-it-or-disable-it-on-my...

DarrenM

[Bodyguard]

Hi Darren

i will give those a try and get back to you.

Thank you

Carl