RBR20 White light no connection

[Taylorsk]

Please help ! I’ve been trying for hours to get my WiFi router connecting to internet first the router started off with a purple light, but after doing a hard Factory rest that went away ! So then I’m stuck with a solid white light.


I’ve check with the network provider and they stated it’s up and running but it is not.

I’ve tired using the app to try and connect it properly and it won’t let me past as I have not internet connection.

Can anyone help ?

[FURRYe38]

What Firmware version is currently loaded?

What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

I would factory reset the RBR, press the reset button for 15 seconds then release. Power OFF the ISP modem for 30 seconds then back ON. Use a wired PC and walk thru the setup wizard with the RBR at orbilogin.com in a web browser.