Reply

RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

IMCD
Aspirant

RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

Just got an Orbi mini, RBR20 can't connect to the internet. Modem is a Hitron DOCSIS E31M2V1. Modem is working. Cables are fine. Setup with app can't connect to internet. Please help.
Message 1 of 6
CrimpOn
Sensei

Re: RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

Did you power the modem off for 30 seconds and restart it?

I love my Orbi.
Message 2 of 6
IMCD
Aspirant

Re: RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

Yes, I've done that and gone through the initial setup 4-5 times. Called spectrum, they tested the modem from their end.
Message 3 of 6
FURRYe38
Guru

Re: RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

Try setting up the Orbi with a wired PC and web browser connecte to orbilogin.com

 

Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


@IMCD wrote:
Just got an Orbi mini, RBR20 can't connect to the internet. Modem is a Hitron DOCSIS E31M2V1. Modem is working. Cables are fine. Setup with app can't connect to internet. Please help.

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 6
IMCD
Aspirant

Re: RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

Resolved this issue by returning Orbi and buying Google WiFi which worked perfectly out of the box.
Message 5 of 6
FURRYe38
Guru

Re: RBR20 Won't Connect To Internet Hitron Docsis E31M2V1

Orbi would have worked if the suggestions would have been tried. 

 

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 932 views
  • 0 kudos
  • 3 in conversation
Announcements