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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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RBR40 PROBLEM

49ironmike
Aspirant

RBR40 PROBLEM

My android smartphone will only connect to my primary wifi without internet but when I connect to the guest wifi it connect perfectly.

WHY?

 

Message 1 of 4
FURRYe38
Guru

Re: RBR40 PROBLEM

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Is this the only device experencing this problem or do all devices have this problem when connected to the primary wifi signal? 

Message 2 of 4
49ironmike
Aspirant

Re: RBR40 PROBLEM

Firmware version v2.7.3.22

Mfr Pace, model# 5238AC FXN  for AT&T direct wireless

My android is the only affected device.

Message 3 of 4
CrimpOn
Guru

Re: RBR40 PROBLEM


@49ironmike wrote:

My android smartphone will only connect to my primary wifi without internet but when I connect to the guest wifi it connect perfectly.

WHY?


Is this Orbi administered using the Orbi 'app' or the Orbi web interface (http://orbilogin.net)?

 

I suspect that the smartphone MAC address may be blocked by either the app or the web Access Control and that the smartphone creates a random MAC address when connecting to the Guest WiFi and the Orbi has not been instructed to block that MAC address.

Message 4 of 4
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