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RBR40 Unable to update firmware to 2.3.5.34

For RBR40, have tried to update from 2.3.5.30 to .34 via mobile and manually.  Mobile returns error that no update available, while Explorer give error that disk file is corrupted.

Any solution please - thanks.

Message 1 of 11

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Guru

Re: RBR40 Unable to update firmware to 2.3.5.34

PLEASE DO NOT OPEN THE .IMG files. You have to apply them in the RBR web page with a web browser on a PC or laptop. YOu have to log into the RBRs web page and use the FW update feature there to apply the IMG file. They are processed and used by the RBR or RBS web page only. They can't be opened. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 7 of 11

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Retired_Member
Not applicable

Re: RBR40 Unable to update firmware to 2.3.5.34


@Cicloforza wrote:

For RBR40, have tried to update from 2.3.5.30 to .34 via mobile and manually.  Mobile returns error that no update available, while Explorer give error that disk file is corrupted.

Any solution please - thanks.


Why do you want to update?

 

does your system have problems?

Message 2 of 11
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Guru

Re: RBR40 Unable to update firmware to 2.3.5.34

You can manully download the FW files from here:

https://www.netgear.com/support/product/rbk40.aspx#download

Be sure to unpack the .zip file first to reveal the actual FW file. Use a wired PC and a web browser. Try FireFox or Opera. Update any RBS first you have them then update the RBR lastly. 

 


@Cicloforza wrote:

For RBR40, have tried to update from 2.3.5.30 to .34 via mobile and manually.  Mobile returns error that no update available, while Explorer give error that disk file is corrupted.

Any solution please - thanks.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 3 of 11
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Re: RBR40 Unable to update firmware to 2.3.5.34

That's the site I downloaded the files from before, but I deleted them and re-downloaded the RBR and RBS updates with Firefox (as before)

on a wired laptop running W10.  I extracted both the RBR and RBS files using Explorer and got the same error on both files: Couldn't mount the file the disk image is corrupted.

Are you able to download and open the files?

Thanks

Message 4 of 11
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Guru

Re: RBR40 Unable to update firmware to 2.3.5.34

Are you going into the RBRs web page and under AdvancedTab/Administration/Firmware Update then selecting the Manual Update tab, then selecting the Browse button then navigating to where the unpacked .IMG file is and highlighting it then select the UPLOAD button? 

 

Just downloaded both RBR and RBS files and unpacked them. Both have a .IMG file 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 5 of 11
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Re: RBR40 Unable to update firmware to 2.3.5.34

I went to the site you included in your previous note: https://www.netgear.com/support/product/rbk40.aspx#download

then clicked the Download link on both:

 

RBR40 Firmware Version 2.3.5.34 - Hot Fix

Message 6 of 11
Highlighted
Guru

Re: RBR40 Unable to update firmware to 2.3.5.34

PLEASE DO NOT OPEN THE .IMG files. You have to apply them in the RBR web page with a web browser on a PC or laptop. YOu have to log into the RBRs web page and use the FW update feature there to apply the IMG file. They are processed and used by the RBR or RBS web page only. They can't be opened. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

View solution in original post

Message 7 of 11
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Re: RBR40 Unable to update firmware to 2.3.5.34

Was finally able to understand proper procedure - I appreciate your help.

May I suggest the following clarifications to the steps to manually update:

  • Go the Netgear website, find your device model # and download the firmware zip file to Explorer
  • Unzip the file to show the .img file
  • Go to your device website (in this case Orbilogin.net) and login.
  • Navigate to Advanced, Administration, Firmware Update, Manual Update
  • Browse and locate the .img file to upload from Explorer
  • The .img should install and update the firmware

I wasn't able to find this procedure on Netgear's support site.

Thanks again for your help.

Message 8 of 11
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Guru

Re: RBR40 Unable to update firmware to 2.3.5.34

Thanks for letting us know. 

Maybe NG can update there web site or user manual info to include this. 

@Blanca_O 

@Christian_R 


Hope the update went well. 


Enjoy. Smiley Wink

 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 9 of 11
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Re: RBR40 Unable to update firmware to 2.3.5.34

After posting my last, I WAS able to find the same steps in the online Orbi user guide and a NG website video.

Message 10 of 11
Highlighted
Guru

Re: RBR40 Unable to update firmware to 2.3.5.34

Good. 


Enjoy. Smiley Wink


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 11 of 11