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RBR40 dropping internet

I have the ORBI RBR40 with 2
Satellites. It worked perfectly for about 3-4 months and now I have to reboot daily. Firmware is up to date.
When it glitches, I also can’t connect using the app on WiFi (even with the internet down I believe I should be able to log into the router WiFi network). I have to turn off WiFi on my phone and use the remote login feature over my cell signal. Occasionally remote connection won’t let me log in, and I’ll have to do a manual reboot with the power switch.
Message 1 of 11
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Master

Re: RBR40 dropping internet

Did this start right after a firmware update or changed router, ISP, power outage, etc.?

Have you tried rebooting the devices?

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 2 of 11
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Re: RBR40 dropping internet

We haven’t had a power outage in months, but that’s a good idea, I’ll restart everything.
I don’t know when the firmware was updated. I got this system in late March or early April for better coverage while working from home. I believe the firmware has updated once since then.
Side note: I had the RBR50 with a single satellite before this and that was rock solid, never had issues. When I got this new system the first one I had to return to the store for similar issues as this one, having to restart all the time. This one started out great.
Message 3 of 11
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Re: RBR40 dropping internet

I tried resetting the internet coming into the house, and the Orbi just crashed again. It’s now happening every night about 7 PM.
I checked the firmware, and it’s on V2.5.1.16

I really think it’s something with the Orbi, since I can’t login to the router on WiFi when it’s acting up.
Message 4 of 11
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Master

Re: RBR40 dropping internet

Do you have any security installed or Circle running? I find it very odd that every night about 7 PM, it loses internet. The Orbi could only do that if the user configured something or installed protection features.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 5 of 11
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Aspirant

Re: RBR40 dropping internet

I have Netgear defender running, and that’s all. I don’t know what circle is.
It doesn’t make sense to me either, but I truly appreciate you taking time to try and help!
Message 6 of 11
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Master

Re: RBR40 dropping internet


@Jestracer wrote:
I have Netgear defender running, and that’s all. I don’t know what circle is.
It doesn’t make sense to me either, but I truly appreciate you taking time to try and help!

Turn it off and see if it helps.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 7 of 11
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Aspirant

Re: RBR40 dropping internet

Good idea. I turned it off, we’ll see what happens.
Message 8 of 11
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Aspirant

Re: RBR40 dropping internet

Defender is off and has been, and the Orbi glitched again last night.
I’m at a loss at this point
Message 9 of 11
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Master

Re: RBR40 dropping internet

Usually a problem that arises after many days, week, months or years of running perfectly is caused by a hardware or software change or addition, a firmware update or downgrade, an addition or changing of cable, hardware, software, etc.. 

Could you post a complete rundown of what you have, (modem, connection, Orbi, switches, cables), and how they are connected, starting with your ISP modem?.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 10 of 11
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Re: RBR40 dropping internet

Good morning. On Saturday night. there was a firmware update that I installed. Last night the Orbi did not malfunction.
I plan to wait and see if it works again tonight, if not I’ll send all the info requested.

Many thanks for your help to date!
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