RBR40 tried to burn down my house

[hroberts65616]

So this morning my Orbi RBR40 tried to burn down my house.  Please see the attached picture. You can see from the picture that it came from the inside out, and my next door neighbor who is a fire Chief informed me that we would gladly sign an afidavit saying that in his expert opinion this PS is the cause of the fire.  Luckily I was in the same room, and was able to get it out of the wall right away.

When I called Netgear I was told too bad so sad. You must buy a new Power Supply.

So now I am having to contact my Lawyer, but I wanted to share this with all of you to be aware of this possibility.

[hroberts65616]

Additional picture - 1

[hroberts65616]

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[hroberts65616]

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[FURRYe38]

Wow, thats not good. Scary.

I would make contact with NG support about this ASAP. 

How long have you had the system? 

@Blanca_O 

@Christian_R 

@ChristineT 

@ErnestTheGreat 

[hroberts65616]

I did. I was told too bad so sad. buy a new Power Supply.  which is why I said I have now sent the pictures and emails to and from NG to my Lawyer.  I even told them I would like to resolve this issue with you instead of going to court.  And they didn't care.  I just realized that I bought Geek Squad protection thru Best Buy when I boought it.  so I am going to return it and go with Google's Mesh Wifi system. it may not be as high MIMO but it will probably not try to burn down my house.  I will also notify UL which certified the Power Supply.

[FURRYe38]

Thanks for letting us know. Sorry that happened. 

[Christian_R]

Hi hroberts65616,

Thank you for taking the time to post your issue. I'd like to assist and get our Customer Care to reach out to you. I have sent you a message requesting for more details. 

Regards,

Christian