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RBR50 - Green power light on Orbi is on but nothing else works

nevadadealers
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RBR50 - Green power light on Orbi is on but nothing else works

Green power light on Orbi router is on but nothing else works. I have tried rebooting it. Tried unplugging it for a while and turning it back on. Tried to factory reset it (held reset for a full minute and green light never changed). When I went to work everything was fine. When I came home it was like this. I don't think anything happened while I was at work. No one else was home and no other devices are behaving as if there was a power outage. I am not elligible for phone support any more. 

 

Does anyone have any ideas?

 

Thanks!

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
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FURRYe38
Guru

Re: RBR50 - Green power light on Orbi is on but nothing else works

I recommend you contact NG support and ask for help on this. Maybe a bad unit and needs to be RMAd. 

How long have you had the unit? 

 

Have someone check the power adapter voltage and amps. 

Try a different same spec power adapter. 

 

Contact one of the forum Moderators. Try @DarrenM

 

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