RBR50 - Need to reset password

[cristina123]

I am upgrading my phone and my Orbi app on my current phone is using facial recognition to let me know. I don't remember what the password was when I set it up. Now I'm upgrading to a new phone and I need the password. It's asking for the admin password. How do I get this or reset it? 

[--Chuck]

@cristina123 
To recover see: https://kb.netgear.com/en_US/31016/

You could also reset the Orbi: https://kb.netgear.com/en_US/31486/

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@cristina123 wrote:

I am upgrading my phone and my Orbi app on my current phone is using facial recognition to let me know. I don't remember what the password was when I set it up. Now I'm upgrading to a new phone and I need the password. It's asking for the admin password. How do I get this or reset it? 

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[cristina123]

Chuck- thanks for responding. I tried the first link but it says I’m not on the ORBI network but I am. I might have no choice but to reset it. Ugh.