RBR50 No internet from ethernet ports

[bsterling]

This weekend I lost internet connection for everything connected via ethernet in my main unit.  Wifi still works great.  I do have a switch and it still shows connections, just no internet.  I have tried connecting a laptop straight to ethernet connection on Orbi, and it connects but no internet.  I have tried all the connections.  Router version is V2.7.2.104.  None of my devices show up as "wired" anymore.  Thanks in advace.

[FURRYe38 · Accepted solution]

Seems like a hardware failure at the RBR. 

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update?

What wired devices do you have connected? 

[vajim]

you may want to roll your firmware back.

lots of problems being reported with V2.7.2.104.

[bsterling]

Thanks guys- I will try a rollback first and then will do a factory reset.  Very interestingly, the ethernet ports on the satellites work...

[vajim]

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@bsterling wrote:

Thanks guys- I will try a rollback first and then will do a factory reset.  Very interestingly, the ethernet ports on the satellites work...

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excellent idea

[FURRYe38]

Try a factory reset first with v104 loaded. Should clear out anything. I would also power OFF the RBR for 30 seconds then back ON. 

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@bsterling wrote:

Thanks guys- I will try a rollback first and then will do a factory reset.  Very interestingly, the ethernet ports on the satellites work...

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[vajim]

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@FURRYe38 wrote:

Try a factory reset first with v104 loaded. Should clear out anything. I would also power OFF the RBR for 30 seconds then back ON. 

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@bsterling wrote:

Thanks guys- I will try a rollback first and then will do a factory reset.  Very interestingly, the ethernet ports on the satellites work...

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already on the way to a roll back....sorry

[FURRYe38 · Accepted solution]

Seems like a hardware failure at the RBR. 

[bsterling]

Yes, I agree.  Thanks for all the help

[FURRYe38]

Hope you can find a replacement RBR. 

Good Luck.