I thought I would post here in a last gasp to find some help.
Backgound (skip if you want to get to the problem): I bought through Costco about a year ago and the system worked great for a the first 1/2 year and now I'm getting constant wifi disconnect from multiple devices (roku, firetv stick, iphones, apple laptops, and PC laptops). I've searched the forums, and found most resolutions to be firmware updates, or hardware resets. I've done both mulptile times. Even tried calling support, but they disconnect you/ hang up. I then set up an online case w/ case# and then called again and you guessed it, hung up on again. Then read reviews on amazon.com and found that other decry their poor customer service experiences, but no solutions or fixes.
Problem: Simplly they don't work consistenly. Multiple different device types will ramdomly lose wifi connection, while showing strong wifi signal. Devices range from PC and Mac laptops, Roku and Amazon streming devices, Samsung TV's and Apple iPhones. I've updated firmware from the iPhone App (which seems to be buggy as well).
Setup: Cox Cable internet --> Motorola/Arris SB6121 --> RBR50 --> (2) RBS50's
Also after the RBR50 (router) I have a netgear switch to my whole home hard wired Cat5 network. Hardwired connections don't exhibit any problems with connection when the ORBI wifi seems to drop out (95% of the time).
Fixes Attempted:
1) contact Netgear via phone or online - Negative
2) reset network hardware to defaults - Negative
3) Unplug and seguentially plug in all network hardware - Negative
4) update ORBI firmware - Negative
5) Do all above, wait a few hours or days and then wifi is restored - Positive
Note #5 is said with sarcasm, as so far the only fix is to make no other changes than a "unplug/plug-in again" and then patiently wait for the wifi to again work to the effected device(s). This can be immediate, to 30 minutes, to sometime the next day or later that week. It's random, its time consuming, its annoying and again it's not as if all Wifi goes down, its just random devices in random locations.
Summary: No apparent physical location, device type or time of day associated with disconnects. Disconnects do not effect all wifi devices at the same time. When disconnect happen, the majority of the time, a status check on the effected device will show NO wifi connection, yet WILL show a strong wifi connection.
Anyone have some advice? Maybe I'm missing something simple?
