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Orbi WiFi 7 RBE973
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Re: RBR50/RBS50 Firmware 2.5.1.16 Update

WrathofKon
Tutor

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

So since I have upgraded I have had no issues.

You could also look at alternative firmware. There are options out there that people really like. I might consider it in the future.
Message 76 of 87
FURRYe38
Guru

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

I also have not had any issues with v16 FW. 
Users should try a factory reset and setup from scratch to see if the problem continues. 

 

There is also newer FW out as well that users can try:

https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-2-5-2-4-Officially-Released/m...

https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-2-7-0-70-Officially-Released/...

 

You can try Voxels FW for Orbi:
https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883...
https://www.snbforums.com/threads/custom-firmware-build-for-orbi-a-la-faq.65224/
You can revert back to stock FW if it doesn't work out for you. 


@jeff022889 wrote:

Ever since the Firmware 2.5.1.16 Update my WIFI is cutting off every 5 minutes.  The outage last only 10-15 seconds which is long enought to destroy connectivity to my many IoT devices.  Can someone please give me a work around or solution?

 

I am considering throwing my $600 Netgear WIFI in the trash and starting over.  I work from home and can not tolerate this level of service.


 

Message 77 of 87
FURRYe38
Guru

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

I also have not had any issues with v16 FW. 
Users should try a factory reset and setup from scratch to see if the problem continues. 

 

There is also newer FW out as well that users can try:

https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-2-5-2-4-Officially-Released/m...

https://community.netgear.com/t5/Orbi/New-RBR50-RBS50-Firmware-Version-2-7-0-70-Officially-Released/...

 

You can try Voxels FW for Orbi:
https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883...
https://www.snbforums.com/threads/custom-firmware-build-for-orbi-a-la-faq.65224/
You can revert back to stock FW if it doesn't work out for you. 


@Petiel315 wrote:

Sir

I have the same issues

support will not help you 

management will not help you

i have filed in my local county court a lawsuit against netgear for the amount of money I have paid for this Orbi garbage

it is absolute trash

 


 

Message 78 of 87
Retired_Member
Not applicable

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Why not revert back to the old firmware?

Message 79 of 87
FURRYe38
Guru

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Message 80 of 87
yabanjin
Aspirant

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Update working for me.  Strange issue is the Satellites no longer can determine the attached devices names.  They only show IP and MAC addresses of attached devices, yet the router knows and displays them.   The satellites displayed the device names before the update.

 

Still annoying that attached devices can be sorted when being displayed.  Seems a simple programming task to be able to sort the list...

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 81 of 87
FURRYe38
Guru

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Something to contact NG support about and let them know. Seems like they keep fixing this, then it break again after another update or two. 

@Blanca_O 

 

I wonder if v4 or v70 have fix the device naming issue yet. 


@yabanjin wrote:

Update working for me.  Strange issue is the Satellites no longer can determine the attached devices names.  They only show IP and MAC addresses of attached devices, yet the router knows and displays them.   The satellites displayed the device names before the update.

 

Still annoying that attached devices can be sorted when being displayed.  Seems a simple programming task to be able to sort the list...


 

Message 82 of 87
Petiel315
Tutor

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Netgear management and support is horrendous
No customer service management
They do care about end users
Message 83 of 87
tomschmidt
Virtuoso

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

@Petiel315 wrote:
Netgear management and support is horrendous
No customer service management
They do care about end users

I believe you meant to say "They do NOT care about end users".  Their customer support is the absolute worst in the industry.  I suggest everyone file their complaint with the Better Business Bureau, my complaint is filed with the BBB and is still pending NG's response.

Message 84 of 87
Petiel315
Tutor

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

I am dumping my Orbi and going to smalls claim court
Garbage
Message 85 of 87
Petiel315
Tutor

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Tried that

Filled with the Californian and Ohio AG office, Netgear would not respond

They really are a bunch of narcistic self centered arrogant obnoxious individuals

 

Message 86 of 87
FURRYe38
Guru

Re: RBR50/RBS50 Firmware 2.5.1.16 Update

Message 87 of 87
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