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Forum Discussion
RBR50 intermittent DNS lookup issues
I have RBR50 (Firmware V2.7.2.104), with one RBS50 satellite, connected to a CM1000v2 cable modem, Comcast ISP. Starting 3/14, I sporadically get DNS lookup errors. I've tried setting DNS servers t...
I agree, something between the DNS and TM is causing problems. However I didn't have TM enabled on my RBR50, only DST was enabled. Have not seen any issues with that configuration. Ya, it's something NG seems aware about and hopefully will fix.
Hmmm - I turned off TM and left DST on and no problems. Others seem to be reporting the same...
This seemed to help for me.
I had the problem when DST: enabled and TM enabled
After factory reset, DST enabled, but TM disabled. haven't had the issue since.
Chiming in as another customer with this exact issue. I found that the traffic meter was on, but I am certain I never enabled that as I don't care about traffic data. I have disabled the meter, disabled auto-DST, changed the timezone and will do one more reboot - hoping that does the trick. I'll follow this thread for updated firmware announcement.
I got new test firmware from the netgear engineering team, testing now.
Reverted back to correct timezone and enabled DST and pointed NTP back to Netgear.
Will let you know how it goes.
Ok on test firmware 2.7.2.105 for a full day now, no disconnects.
archp wrote:
Ok on test firmware 2.7.2.105 for a full day now, no disconnects.i thought the latest FW was 2.7.2.104?
How's your Traffic Meter setting?
archparchp Did you simulate a day light savings time change with TM on while testing .105?
2.7.2.105 is the test firmware that a netgear engineer sent me.
I was asked to check DST to on and point NTP to netgear default.
My traffic meter settings were unchanged, its enabled to be on.
LMAO!
You'd think they offer me something in return, right? But let's face it, a company that only offers 90 days of support out of the box, what can you expect? The correspondence has been very robotic as well. No apologies or thank you for testing, blah blah.
Not like their support is worth much anyway, users like us are figuring this out, we already had a workaround before any test firmware was released as we have day jobs and wfh people need their wifi to be humming without issues.
My next upgrade to Wifi 6, I am going to look elsewhere, this entire expierence with Netgear falls far short of expectations for such an expensive product. I have a rotuer and 4 satellites, it cost me well over $1000 to set this all up and is one of the most expensive mesh systems out there. I expected way more from Netgear.
Thank you all for your help with this, I am simply testing this out for the people so hopefully layman users don't have to scour reddit or comunnity forums to find answers. Also they'd likely have to do it all on their smartphones as their internet would keep going out.
Has there been any update to this issue? Still waiting for a new firmware to hit the public.
SirVilhelm wrote:Has there been any update to this issue? Still waiting for a new firmware to hit the public.
And even then I'd wait and how many more systems the new firmware screws up. Just trying to stay positive
- It's been 10 days with no update.
SirVilhelm wrote:
It's been 10 days with no update.- A netgear engineer reached out to me on March 29th, after I tested the new firmware for 2 weeks with no issues. I replied no issues and never heard back.
It's absurd that they haven't released new firmware.
For the ppl that keep saying factory reset, sorry is that your solution after spending hundreds of dollars? Factory reset every DST or every time things screws up? It's like that guy is a Netgear apologist. Hey everytime your phone acts weird, factory reset. Everytime windows screws up, fresh install, what a moron. Likely a Netgear employee.
Netgear should be ashamed. Like they give a crap. NG is offering a beta if you choose to do so.
In the real of networking devices, factory rest is a valid and sometimes necessary troubleshooting step. But it's up to you though. For some, it does work and does help.I have never seen this DNS issue on my RBK50 system. But I guess I can't post my opinion nor experiences. No, not a NG employee. But you can have your opinion.
Good Luck though.- Fury, why are you such a Netgear apologist? Do you work for Netgear? A company that have over $1B in sales and makes $120M in profit shouldn't struggle to put out such a simple fix, after numerous people have tested for weeks.
Never said anything about appologizing. Just offering up suggestions.
Its up to you to take the suggestions and try them, or not.
If you aren't looking for solutions, then maybe the forums are not for you. What forums are for. Help and information. Maybe you should understand that.
Why don't you offer up some help and information instead of complaining. If not then you'll need to contact NG support directly.
BTW, any NG employee have a N next to there forum user name. You can definally contact them freely.
Good Luck.
- A factory reset isn't a solution for most users. Tell your grandma or parents, hey just factory reset and redo and reconfigure everything. Layman users or inexperienced ones likely used the free 90 support to get things setup to begin with.
The only reason people are looking at forums is because Netgear wants to charge for support after 90 days and their engineers are lazy as hell and do no testing on firmware releases.
Try putting yourself in the shoes of an average or inexperienced user. That's what companies are supposed to do.
FURRYe38 wrote:Never said anything about appologizing. Just offering up suggestions.
Its up to you to take the suggestions and try them, or not.
If you aren't looking for solutions, then maybe the forums are not for you. What forums are for. Help and information. Maybe you should understand that.
Why don't you offer up some help and information instead of complaining. If not then you'll need to contact NG support directly.
BTW, any NG employee have a N next to there forum user name. You can definally contact them freely.
Good Luck.
You left out the part of your forum dominance (36k posts) and how you believe everything can be solved with the next firmware update and a factory reset
archp wrote:
A factory reset isn't a solution for most users. Tell your grandma or parents, hey just factory reset and redo and reconfigure everything. Layman users or inexperienced ones likely used the free 90 support to get things setup to begin with.
The only reason people are looking at forums is because Netgear wants to charge for support after 90 days and their engineers are lazy as hell and do no testing on firmware releases.
Try putting yourself in the shoes of an average or inexperienced user. That's what companies are supposed to do.Concur
we do have to occasionally fight off the FURRYe38 attack dogs
archp wrote:
A factory reset isn't a solution for most users. Tell your grandma or parents, hey just factory reset and redo and reconfigure everything. Layman users or inexperienced ones likely used the free 90 support to get things setup to begin with.To be honest, the ORBI mesh stuff is not for "basic" users. They should buy a plug-and-play system.
Even most of my friends do not know what a wifi-mesh is. And I'm still far away from being a grandpa.
The reason for most of the (ORBI) wifi-mesh buyers is to provide a great coverance and performance for themself and/or the family.
If not, then they buyed a over-provisioned gadget.
Ha_Ku_Na wrote:
archp wrote:
A factory reset isn't a solution for most users. Tell your grandma or parents, hey just factory reset and redo and reconfigure everything. Layman users or inexperienced ones likely used the free 90 support to get things setup to begin with.To be honest, the ORBI mesh stuff is not for "basic" users. They should buy a plug-and-play system.
Even most of my friends do not know what a wifi-mesh is. And I'm still far away from being a grandpa.
The reason for most of the (ORBI) wifi-mesh buyers is to provide a great coverance and performance for themself and/or the family.
If not, then they buyed a over-provisioned gadget.Nice opinion
However, I have found the Orbi to be a great plug and play system. I've had my RBK50 for nearly 5 years and recently upgraded to the 753 and each time it was a simple setup and change the network name/password and it's done. I don't tweak with the configurations nor do I use switches and multiple routers (ap mode, etc.) From reading posts in here where folks have most of their problems is when they don't understand what mesh means and trying to run 2 routers, switches, etc. Not saying it can't be done, but you really need to know what you're doing. Never understood why someone would want to run 2 routers when most Orbi's can cover most homes with no problem. I guess they're trying to provide wifi to the moon. And then of course there's the whole issue of firmware where most think that life will stop if they don't grab the latest firmware. Not true. This grandpa is living proof.
- It's not overly complicated to set up, it also always depends on your own personal setup. I have a rbr50, 2 rbs50s, and 2 rbs20s, and as some of my devices can only connect to 2.4ghz, I had to a lot of customization on my end. I am not an expert by any means but also not a Layman either. The wifi was humming without an issues for 2 years and then DST broke it. I can't remember the steps I took 2 years ago when I created custom ssids, etc. Hence why a factory reset would have meant me redoing all the research and if you have a smart home, reconnecting all the devices etc.
So yes, while a factory reset would have worked for most users, it doesn't work for more complicated setup just based on the time involved in resetting and reconfiguring a lot of devices.
BTW it is suppose to be easy to use, it says on the orbi website 'Never worry about WiFi again', well for 2 years I didn't have to and doing a factory reset everytime it bugs out makes me worry about wifi again.
Once you buy something you shouldn't have to constantly troubleshoot via forums, Netgear engineers, and doing user acceptance testing on their behalf. That's my issue here.
Like calling tech support and they ask did you reboot.
I am thankful for all the help, but it was reddit that brought the issue and solutions to light, someone then just shared the link on this forum. The workarounds worked, Netgear was informed, the issues were identified, new firmware was tested by numerous users, been over a month now and no fix or updates without contacting Netgear employees. That's bad customer service and if you all think that's fine then good for you. I expect better service for spending $1000s on Netgear products and ecosystem. To help with factory resets, users should and are advised and reminded to have a back up configuration saved to file. This helps save time should a reset be needed. Someting i try to mention in my responces.
FURRYe38 wrote:To help with factory resets, users should and are advised and reminded to have a back up configuration saved to file. This helps save time should a reset be needed. Someting i try to mention in my responces.
factory resets (in most cases) should be viewed as a lat resort. Did you or Netgear mess something up?
