RBR50 on firmware 2.5.2.4 Blocking one site and app - Noom

[creativetechgal]

Last night out of the blue at 8:30pm, I could no longer get access to the Noom app on my phone - connected via home wifi through the Orbi RBR50 router and TDS Arris modem model DG860P2. Orbi is in AP mode. I have had this Orbi setup since 2018 and not had any issues.
Noom is the only thing I cannot get access.

If I change my phone off wifi to direct upload with Verizon, the Noom app works. If I switch it back to my wifi through the Orbi, it does not work. Neither can my laptop access Noom.com, but it can access every other website I ask it to go to.

I have updated the firmware on the Orbi to this 2.5.2.4 and that did not clear the problem.

The phone is an Android Galaxy Note 9, Model SM-N960U, Android version 10
Laptop Asus Q534UX with Windows 10 Pro Version 2004 build 19041.572

How do I fix this problem? It is annoying to have to use data to access this one app.

This is really frustrating. 😞

[creativetechgal · Accepted solution]

@Mstrbig no that did not work (yesterday). I could get on via direct Verizon access through my phone, but not through home wifi router.

Oddly, today - approx 36 hours later after the problem started - I can get on to the Noom app through my phone and laptop on home wifi. I didn't change anything after the firmware update. I still have no idea why that one website was affected, but my problem has mysteriously solved itself.

[Mstrbig]

I just went to noom.com on my laptop and Samsung phune with no issues. I'm auto set to change the url on my phone and laptop to https encryption. When I type noom.com it takes me to https://www.noom.com/#/. So I'm guessing you are possibly experiencing this.

So try going directly to https://www.noom.com/#/.

[creativetechgal · Accepted solution]

@Mstrbig no that did not work (yesterday). I could get on via direct Verizon access through my phone, but not through home wifi router.

Oddly, today - approx 36 hours later after the problem started - I can get on to the Noom app through my phone and laptop on home wifi. I didn't change anything after the firmware update. I still have no idea why that one website was affected, but my problem has mysteriously solved itself.