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RBR50 probleme mise a jour

2558-mata
Aspirant

RBR50 probleme mise a jour

bonjour

suite a une mise a jour manuel de mon RBR50  je n'ai plus de connexion internet 

la base clignote blanc et le bouton on/of passe de vert a l'allumage puis clignote quelques instants rouge pour repasser vert

j'ai upgradé de la version 1.4.0.18 a la version suivante1.4.0.34 avec succes donc vue le nombre de versions j'ai mise a jour lune version intermediaire 1.9.1.12 .

fallait-il upgrader sans sauter de versions?

avez vous une solution ?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 8

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2558-mata
Aspirant

Re: RBR50 probleme mise a jour

Hello
my update problem is solved
my firmware installed on the RBR50 was corrupt
I found on the forum the procedure to reinstall the original firmware.
"https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client."
it works without problem.
thank you FURRYe38 for your support.

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Message 7 of 8

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FURRYe38
Guru

Re: RBR50 probleme mise a jour

en anglais s'il vous plaît

Message 2 of 8
2558-mata
Aspirant

Re: RBR50 probleme mise a jour

RBR50 update problem
Hello

following a manual update of my RBR50 I no longer have an internet connection

the base flashes white and the on / of button changes from green to ignition then flashes red for a few moments to return to green

I upgraded from version 1.4.0.18 to the following version 1.4.0.34 with success, therefore considering the number of versions I updated an intermediate version 1.9.1.12.

was it necessary to upgrade without skipping versions?

Do you have a solution ?

Message 3 of 8
FURRYe38
Guru

Re: RBR50 probleme mise a jour

What model Orbi do you have? Is this in regards to the RBR50? Or something else? 

 

Try a power OFF of the ISP modem and RBR for 30 seconds, then back ON with the ISP modem first, then RBR to see if it re-connects. Can try a factory reset on the RBR as well. 

Message 4 of 8
2558-mata
Aspirant

Re: RBR50 probleme mise a jour

Hello
the problem concerns the RBR50 router.
I can no longer access the settings.
there is no more wifi and no connection with the eternet cable despite a factory reset on the RBR and turning off and on the modem and RBR.

Message 5 of 8
FURRYe38
Guru

Re: RBR50 probleme mise a jour

Please make contact with NG support about this. 


@2558-mata wrote:

Hello
the problem concerns the RBR50 router.
I can no longer access the settings.
there is no more wifi and no connection with the eternet cable despite a factory reset on the RBR and turning off and on the modem and RBR.


 

Message 6 of 8
2558-mata
Aspirant

Re: RBR50 probleme mise a jour

Hello
my update problem is solved
my firmware installed on the RBR50 was corrupt
I found on the forum the procedure to reinstall the original firmware.
"https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client."
it works without problem.
thank you FURRYe38 for your support.

Message 7 of 8
FURRYe38
Guru

Re: RBR50 probleme mise a jour

Glad you were able to recover it and get it working. 

 

Enjoy. Smiley Wink

Message 8 of 8
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