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RBR50 router shows offline but satellite is has internet access!

Shakill
Aspirant

RBR50 router shows offline but satellite is has internet access!

I bought RBR50 yesterday and set it up with the mobile Orbi app. I didnt connect the router directly from ISP modem / router. i connected it from another router which is connected to the ISP modem/router, it has to be done like this because the ISP cable ended in one floor and i need the Orbi setup in another floor. In the Orbi app the router shows offline but the satellite shows its online and i get internet on my phones & tabs through the satelite but devices near the router do not get internet. Moreover my samsung smart TV which is just beside the satellite gets connected to the satellite but netflix or amazon prime do not work but youtube works! this is frustrating, someone pls help me!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6

Accepted Solutions
Mstrbig
Master

Re: RBR50 router shows offline but satellite is has internet access!


@Shakill wrote:

I bought RBR50 yesterday and set it up with the mobile Orbi app. I didnt connect the router directly from ISP modem / router. i connected it from another router which is connected to the ISP modem/router, it has to be done like this because the ISP cable ended in one floor and i need the Orbi setup in another floor. In the Orbi app the router shows offline but the satellite shows its online and i get internet on my phones & tabs through the satelite but devices near the router do not get internet. Moreover my samsung smart TV which is just beside the satellite gets connected to the satellite but netflix or amazon prime do not work but youtube works! this is frustrating, someone pls help me!


Did you set the Orbi router to AP mode, since you are connecting to another router?

Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device name is your Orbi router connected to?
Did you reboot your router, before starting the Orbi router install?
Try these settings:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Set Short preamble mode. Save settings, reboot Orbi.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!

View solution in original post

Message 3 of 6

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pablohoney
Luminary

Re: RBR50 router shows offline but satellite is has internet access!

Orbi has gone to crap lately with the incorrect attached devices list. Remote access via the app saying “the device is offline” yet showing as listed and green dot. Then it crashes!!
Message 2 of 6
Mstrbig
Master

Re: RBR50 router shows offline but satellite is has internet access!


@Shakill wrote:

I bought RBR50 yesterday and set it up with the mobile Orbi app. I didnt connect the router directly from ISP modem / router. i connected it from another router which is connected to the ISP modem/router, it has to be done like this because the ISP cable ended in one floor and i need the Orbi setup in another floor. In the Orbi app the router shows offline but the satellite shows its online and i get internet on my phones & tabs through the satelite but devices near the router do not get internet. Moreover my samsung smart TV which is just beside the satellite gets connected to the satellite but netflix or amazon prime do not work but youtube works! this is frustrating, someone pls help me!


Did you set the Orbi router to AP mode, since you are connecting to another router?

Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device name is your Orbi router connected to?
Did you reboot your router, before starting the Orbi router install?
Try these settings:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Set Short preamble mode. Save settings, reboot Orbi.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 3 of 6
Mstrbig
Master

Re: RBR50 router shows offline but satellite is has internet access!


@pablohoney wrote:
Orbi has gone to crap lately with the incorrect attached devices list. Remote access via the app saying “the device is offline” yet showing as listed and green dot. Then it crashes!!

I never find this issue with all the installs, as long as the system is set up properly and after firmware updates, the system is rebooted. 

I did, however experience a situation where I swapped out a satellite for testing purposes and didn't want to remove the disconnected satellite from the list. While that satellite was disconnected but left on list, the app and GUI showed totally wrong information. As soon as I removed the disconnected satellikte from the list, everything displayed properly. I mention this as this could be a reason for wrong displayed info. But again rebooting the Orbi usually solves this.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 4 of 6
Shakill
Aspirant

Re: RBR50 router shows offline but satellite is has internet access!

thank you!

 

putting the router in AP mode solved the problem 🙂

Message 5 of 6
FURRYe38
Guru

Re: RBR50 router shows offline but satellite is has internet access!

Please mark your thread as solved so others will know.

Enjoy. Smiley Wink


@Shakill wrote:

thank you!

 

putting the router in AP mode solved the problem 🙂


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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